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SiddharthSharma-7275 asked md5hash answered

Unable to install Office 2019 Volume Licensing Perpetual Client as windows 10 is in S-Mode

We are having issues on our Windows 10 1909 and Windows 10 2004 builds Enterprise versions when installing Office 2019 Pro Perpetual Vol Licensing client , every time it gives error during the pre-requisite check step as per the logs that it detected that installed version of OS is Windows 10 S Mode and it wont install office . I trying to search a few other threads and found that its not just happening with us . Below are the two reference links which have posted about exactly same issue .

https://social.technet.microsoft.com/Forums/en-US/4dafddb3-cb48-47eb-b332-32f679af21ec/windows-10-in-s-mode-doesnt-support-this-version-of-office-using-odt-setup-of-perpetualvl2019?forum=Office2016setupdeploy

https://social.technet.microsoft.com/Forums/office/en-US/099442de-0be4-4580-9888-f414de242b31/office-2019-standard-install-error-windows-10-s-mode?forum=Office2016ITPro

Any ideas anyone ?



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@SiddharthSharma-7275

Have you solved your issue? If you have any other problems, feel free to post back.

Regards,
Erin


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erinding-msft answered

@SiddharthSharma-7275

According to my test, I couldn’t reproduce this issue.
31241-111.png


We are having issues on our Windows 10 1909 and Windows 10 2004 builds Enterprise versions when installing Office 2019 Pro Perpetual Vol Licensing client

<< How did you install Office 2019 Pro Perpetual Vol Licensing client?

Please check if your Windows 10 is in S Mode.
Start > Settings > System > About,then scroll down to check Edition in "Windows specifications". If you see "S Mode" on the right side of the version entry, it means you are using a S-Mode PC.
31174-222.png
If yes, since Windows 10 S-mode allows only apps from the Microsoft Store and requires Microsoft Edge for safe browsing, please check if you installed as described.

More information, you could refer to the following:
Windows 10 in S mode FAQ.

Regards,
Erin

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SiddharthSharma-7275 answered

Hi Erin ,

Thanks for the response !!

But We are only using Windows 10 Enterprise in our environment , we dont have S-Mode on any of our workstation.

31193-version.png




We have similar issue as stated by user Md5Hash in the links i shared in my inittial question . We tried downloading and installing fresh installer , but then also the issue remains same .


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erinding-msft answered

@SiddharthSharma-7275

According to my test, I couldn’t reproduce this issue.

Your issue may be related to your environment, such as the Windows system.
If possible, it would be best to open a paid ticket with Microsoft Support to help review your problem and help you test remotely.

Thanks for your understanding.

Regards,

Erin


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md5hash answered

@SiddharthSharma-7275 I just tested the newest copy of the ODT (March 23, 2021) and confirmed that, at LAST, after TWO YEARS of waiting, this issue is now fixed for me. I can run that version's setup.exe /download file.xml, get the bits I need, then run setup.exe /configure file.xml and it installs. VLPerpetual working fine on my test machines now.


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