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sakuraime avatar image
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sakuraime asked KateKateKate-6068 edited

Win 10 version 2004 no internet connection but can access internet

my win 10 suddenly has problem
Win 10 version 2004
no internet connection but can access internet

And I can browse internet , but the icon on the bottom right corner keep showing a "global" icon .
https://www.mobigyaan.com/change-language-windows-10 << there is a fix here

Open Windows Registry Editor. To do so, search for the term “Registry Editor” in the Start Menu.
Now, navigate to the following location:
“HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesNlaSvcParametersInternet”
Modify “EnableActiveProbing” and change the value from ‘0’ to ‘1’.
Now, restart your computer and the problem will be fixed.



but in my case it's already 1 for this registry key. any idea ?

windows-10-general
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Hi,

Just checking in to see if the information provided was helpful.

If yes, you may accept useful reply as answer, if not, welcome to feedback.

Best Regards,
Sunny

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Hi,
 
Just want to confirm the current situations.
 
Please feel free to let us know if you need further assistance.
 
Best Regards,
Sunny

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LeonLaude avatar image
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LeonLaude answered

Hi @sakuraime,

People are reporting about the "No internet" access in the Network Connectivity Status Indicator (NCSI) on Windows 10 version 2004 devices, although you can ping Internet resources or browse World Wide Web sites without problems.

Current situation:
Microsoft has known about this issue but haven’t resolved it yet.
It is being investigated by Microsoft currently.

Feel free to provide feedback by using the Microsoft Feedback Hub:

Send feedback to Microsoft with the Feedback Hub app
https://support.microsoft.com/en-us/help/4021566/windows-10-send-feedback-to-microsoft-with-feedback-hub-app


(If the reply was helpful please don't forget to upvote or accept as answer, thank you)


Best regards,
Leon

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KapilArya avatar image
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KapilArya answered

Hello,

See if this fix helps you:

https://www.kapilarya.com/network-icon-shows-no-internet-access-but-connected-in-windows-10

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered sakuraime commented

Hi ,

Thanks for posting in Q&A platform.

That's a known issue in the Windows 10 2004 update and is being investigated by Microsoft currently.

After upgrading to Windows 10 2004 from the ISO file , Internet connection detection will no longer work on Windows ("No Internet connection") when using DHCP. As a result, Outlook / Office 365 will no longer work.

If you assign the IP address to the client as a workaround, then everything works again. You can even switch back to DHCP after that.

As LeonLaude's suggestion, you could send a feedback to Microsoft by using the feedback hub if you are facing the issue.

For more information on using the app, click here:

Send feedback to Microsoft with the Feedback Hub app


Best Regards,
Sunny


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manaul assigning IP not quite work for me .

I need to switch to use wifi , then connect to outlook, word, excel first, and then
switch back to wired network and work again..


but given that , NO REBOOT is allowed, when the Win 10 is reboot. the problem come again .

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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi @sakuraime

Thanks for your feedback.

I notice that there is a new progress on this known issue.

Based on my research, the issue "Win 10 version 2004 no internet connection but can access internet" is resolved by recent Windows Update KB 4577063 which contains the following release note text:

Addresses an issue that might prevent applications from opening or cause other errors when applications use Windows APIs to check for internet connectivity and the network icon incorrectly displays “No internet access” in the notification area. This issue occurs if you use a group policy or local network configuration to disable active probing for the Network Connectivity Status Indicator (NCSI). This also occurs if active probing fails to use a proxy and passive probes fail to detect internet connectivity.

Please install KB 4577063 to see is the issue can be resolved, you can search for the corresponding patch in the Windows update catalog:
https://www.catalog.update.microsoft.com/home.aspx

31796-image-1.jpg

Hope my answer will help you!


Best Regards,
Sunny


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LilianAbraham-5402 avatar image
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LilianAbraham-5402 answered SunnyQi-MSFT commented

Hello,

I got the same problem with PCs in a domain. All (with the problem) are in the last Windows version, and we tried everything suggested on internet... without any results.
We can surf on internet, downloading., etc... but, Windows does not detect the connection and.... Office365 activation :You can download Office, but you can not activate it, because connection is not detected...

There are about managed 30Pcs, only those with W10 get the problem...

Today, I tried the KapilArya Solution and it seems OK... let see in fex days (somes previous solutions worked only some days !)


Thank's
Lilian.

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Hi!

Have you tried to allow https in the DNS settings in you firewall?

So DNS over HTTPS?

//Kristian

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Hi, please kindly check if my latest answer can help you.

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PROVOTSCdric-7574 avatar image
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PROVOTSCdric-7574 answered SunnyQi-MSFT edited

Hello,

I confirm that the problem persists despite the installation of version 20h2.

In our case when the proxy is activated we have the indication that we do not have internet.

If the proxy is not activated on the same computer, we have no problem.

If I put a laptop on a docking station with an ethernet link, windows indicates that I have internet. If I remove the pc from the docking station and switch to wifi, the pc indicates that I no longer have internet when I can go on the internet without any problem.

The only change is my ip address.

I did not try to put fixed ip knowing that I have in addition to ip reserved in my dhcp so my pc never changes address

All PCs in 1909 or later no problem whether or not they have the proxy

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Hi, please kindly check if my latest answer can help you.

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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi,

Regarding "Win 10 version 2004/20H2 no internet connection but can access internet" issue, here is a workaround for your reference.

Make sure [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet] EnableActiveProbing set to 1.

Make sure passive probing be enabled as well. In case active probing fails, passive probing can also detect internet unless it’s disabled by GPO. Check below to make sure you didn’t disable passive probing. If it is, enable it and test again.

Group Policy path: Computer Configuration\Administrative Templates\Network\Network Connectivity Status Indicator

Setting: "Specify passive polling" = Enabled, uncheck "Disable passive polling"

This GPO setting can be also confirmed from this registry key:

[HKLM\Software\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator] NoActiveProbe set to 0 (should either not present or value must be 0)

Restart the machine and see if NCSI still reports no internet.

In addition, make sure you have patched your OS with fully windows updates.

Best Regards,
Sunny


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DavidZemdegs avatar image
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DavidZemdegs answered

Im running 20H2 and its still an issue.
Also the key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet
doesnt even exist in my registry.

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PROVOTSCdric-7574 avatar image
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PROVOTSCdric-7574 answered

Hello,

Patches Tuesday are proposed but still no correction of this problem.

As a reminder, on our side as soon as a computer or laptop in version 2004 or 20H2 is configured with the proxy, this one with the no internet connection error.

If on the same station, we remove the proxy and authorize the station to go on the internet directly, the concern is no longer relevant but which poses security problems for us.

We are therefore obliged to format the workstations and install them in version 1909 so as not to have any more problems with the proxy activated.

When will a correction from Microsoft !!!!!

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DannyEssel-4250 avatar image
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DannyEssel-4250 answered DannyEssel-4250 edited

The following registry entries worked for me immediately, and retain after multiple reboots. Even if there are no values present under the NetworkConnectivityStatusIndicator Key, add the one shown below and see if it helps.

Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet
Type: DWORD
Value: EnableActiveProbing
Data: 1

Key: HKLM\Software\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator
Type: DWORD
Value: NoActiveProbe
Data: 0

If issues persist, I recommend wiping and reloading the OS w/ 2004 or 20H2 (whichever is your preference). An In-Place Upgrade will not resolve this issue.

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