Please help : Unexpected Charges

Samuel Ko 0 Reputation points
2023-04-14T09:59:04.01+00:00

In March 2023, I tried to learn Azure from the basics and use Azure Synapse Analytics to test.  Everything I did was just the setup, I didn't actually use the service (dedicated SQL Pool) at all, just configure the service only.   I deleted most of my works but only 3 of the services remained.  I checked the cost invoice every time and it didn’t show any amount until 11 April 2023.  I received an email that my account has incurred an invoice (G021436604) with £518.18.  I totally had no idea what the charge would be until I checked my invoice details.    Another shocking thing was when I checked my bill (via cost analysis function), I found that my charge had accumulated to  £951.53.  As an unemployed person for almost a year, I try to learn more about Azure and hope to get a job for my living.  As an unemployed person, it was unfeasible for me to pay such a large amount of bills right now.  I haven’t cancelled my Azure subscription yet because I was afraid that all my details had gone.  I would really appreciate it if you could help to resolve this issue for me.  Please let me know if I have to cancel my subscription and what to proceed.  Thank you for your consideration.

Azure Synapse Analytics
Azure Synapse Analytics
An Azure analytics service that brings together data integration, enterprise data warehousing, and big data analytics. Previously known as Azure SQL Data Warehouse.
4,392 questions
Azure Dedicated Host
Azure Dedicated Host
An Azure service that provides a dedicated physical server to host Azure virtual machines for Windows and Linux.
48 questions

2 answers

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  1. Vinodh247-1375 11,211 Reputation points
    2023-04-16T06:32:34.14+00:00

    Hi , Thanks for reaching out to Microsoft Q&A. Suggest you to reach out to microsoft support for your billing related issues. Support for questions related to billing is free in azure and has been included for all azure customers. https://azure.microsoft.com/en-us/support/legal/faq/#support-overview Please Upvote and Accept as answer if the reply was helpful.

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  2. PRADEEPCHEEKATLA-MSFT 77,516 Reputation points Microsoft Employee
    2023-04-17T06:46:46.23+00:00

    @Samuel Ko Thanks for the question and using MS Q&A platform.

    This issue looks strange. For a deeper investigation and immediate assistance on this issue, if you have a support plan you may file a support ticket.

    I would suggest you to a create a billing support ticket to get more clarity on the pricing which you are looking for.

    • Go to “Help+Support”
    • Under support =>Select + New support request
    • Fill Basic details: Issue type*: Billing
    • Select Problem Type & SubType
    • Provide additional details for communication via email or phone.
    • Review + Create User's image

    Note: Azure provides unlimited support for subscription management, which includes billing, quota adjustments, and account transfers.

    Hope this helps. Do let us know if you any further queries.