question

NCH20-5029 avatar image
0 Votes"
NCH20-5029 asked ·

Help with Lenovo Update Error

I recently tried to update my laptop, the Lenovo IdeaPad 330, for an Automatic Repair and its having trouble starting up again, always taking me to a blue screen with options when it cant diagnose my PC. Ive tried everything to fix it, from restarting it, resetting it while keeping my files, repairing the startup, uninstalling the updates, restoring the system, etc. and nothing has worked. I have no other operating system in it and have nothing else plugged into it other than my charger (often). Can anyone help?

windows-10-setup
· 3
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

Welcome to our new Microsoft Q&A Platform.

What version of Windows 10 do you have?
Which update do you install?
When did this appear and what's the detailed BSOD error message?

Some blue screen errors might occur after a specific update is installed on your device. If you get a blue screen error after an update, try to fix the error by uninstalling recent updates.

To do this, you'll need to sign in to Windows using safe mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers and allows you to perform troubleshooting steps:

https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

Hope above information can help you.

0 Votes 0 ·

I do not remember the specific version of Windows 10 or the update. This was my fault as I did not read what the update was.

All I know was that it was supposed to be an Automatic Repair, and it would always go to the blue screen when it would diagnose my PC

Also, I tried entering Safe Mode and it still did it. Thanks for the advice though.

1) Should I have my charger connected to it for F5?
2) If that does not work, then what else can I do?

0 Votes 0 ·

Hi,

Would you mind letting me know the result of the suggestions? If you need further assistance, feel free to let me know. I will be more than happy to be of assistance.

If the reply is useful for you, please take it as answer.

0 Votes 0 ·
JennyFeng-8985 avatar image
0 Votes"
JennyFeng-8985 answered ·

Hi,

1) Please Disconnect all USB devices.

2) Try to uninstall updates in WinRE and DISM tool.
For your reference:

https://www.repairwin.com/how-to-remove-updates-from-windows-recovery-environment-winre/

Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.

Best Regards,

·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

KapilArya avatar image
0 Votes"
KapilArya answered ·

Hello,

I recommend you to repairing boot records once, using these steps:

  1. Start your Windows 10 machine, and quickly shut it down before it reaches or if it is at boot screen. Do this two times repeatedly.

  2. On the third time, Windows 10 will automatically display 'Your PC couldn't start properly' message. Now press Esc key for recovery options.

  3. Then under Choose an option screen, click Troubleshoot option and now click Advanced options option.

  4. Under Advanced options screen, click Command Prompt.

  5. Type following commands one-by-one and press Enter key after each:

BOOTREC /SCANOS

BOOTREC /FIXMBR

BOOTREC /FIXBOOT

BOOTREC /REBUILDBCD

Close Command Prompt and see if issue is resolved now.

Reference: https://www.kapilarya.com/fix-windows-10-master-boot-record-corrupted

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP. 

·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.