Office 365 Outlook email issue

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question

NitaMcKinney-3067 asked · Oct 14, 2020 at 02:07 PM

Office 365 Outlook email issue

Please forward steps to remedy the following message I'm getting while using Office 365 / Outlook. Nothing has changed - no settings have changed:

Delivery has failed to these recipients or groups: @.com Your message wasn't delivered because the recipient's email provider rejected it. Diagnostic information for administrators: Generating server: SN6PR0102MB3373.prod.exchangelabs.com @*.com Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

office-outlook-itpro

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LHloveinc-4027 · Nov 16, 2020 at 04:44 PM

Same problem here, but there's not any forwarding involved. Impacted messages are from Outlook addresses to Outlook addresses. When group emails are sent within my organization (I'm the admin) only one person's email returns this error: '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'. No settings have changed. All other email addresses within the organization seem to work fine, with messages being delivered.

Suggestions?

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AndyDavid LHloveinc-4027 · Nov 16, 2020 at 04:47 PM

Please start a new thread for any issues.

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DAVIDJWILLARD-7692 LHloveinc-4027 · Nov 16, 2020 at 05:21 PM

LHlovenic, You need to try the steps Andy David outlined in his comments, despite that you feel message exchanges are within your company Outlook domain. This is a typical MS (microsoft or, more accurately, **M*ultiple S*clerosis) issue, cause and effect.

Microsoft's reply to us was that they sent out bulletins. With the volume of bulletins MS releases to us we simply don't have the time to sift through each and every one of their plethora of bulletins for data pertinent to business or our clients and the titles, subject lines don't always remotely define the content of those bulletins related to our needs and requirements,

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PaulCaspers-8503 · Nov 12, 2020 at 07:11 AM

I have a simialr problem since 1-2 days. I get an EMail from external sender and short after it a message that it couldn't be deliverd to xxx@gmail.com. Something in addtion tried to send it to xxx@gmail.com (it is NOT my gmail account). What is this? The message I get is

Generating server: AM0PR07MB4962.eurprd07.prod.outlook.com
xxx@gmail.com
Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

I didnt sent anything to xxx.gmail.com and I also do not have a forward eMail in any of our O365/Outlook accounts.

Thanks for advice / Paul

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PaulCaspers-8503 · Nov 12, 2020 at 07:11 AM

I have a simialr problem since 1-2 days. I get an EMail from external sender and short after it a message that it couldn't be deliverd to xxx@gmail.com. Something in addtion tried to send it to xxx@gmail.com (it is NOT my gmail account). What is this? The message I get is

Generating server: AM0PR07MB4962.eurprd07.prod.outlook.com
xxx@gmail.com
Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

I didnt sent anything to xxx.gmail.com and I also do not have a forward eMail in any of our O365/Outlook accounts.

Thanks for advice / Paul

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Answer 1 · 2020-10-14T14:15:52.26Z

AndyDavid answered · Oct 14, 2020 at 02:15 PM

You need to contact your Mail admins as the message states.
Office365 now blocks all auto-forwarding by default or they have set their own custom blocking

https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/external-email-forwarding?view=o365-worldwide

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Arie-2631 · Oct 15, 2020 at 01:54 PM

I have the same issue since about yesterday. Did this change went live just now? Certain messages are allowed through and others are not.

I have admin access and just changed the forward policy from automatic by system, to always on. Should this be the fix for this?

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ThomasW-7770 Arie-2631 · Oct 16, 2020 at 09:21 AM

Getting:
'550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'
for every mail I recieve.😕

Haven´t made any changes for months when I suddenly started to get Error-spam from Office 365 for every mail I receive.

I am the administrator and working in a family business (Not an IT-Expert) so need more detailed guidance how to get rid of the Error-spamming from outlook.

Since it´s Swedish layout of Office 365 I would like to get "Swedish directions" if possible....

Many thanks!
Best regards
Thomas

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DennisDepoorter-9036 ThomasW-7770 · Oct 16, 2020 at 09:49 AM

As an admin go to: https://protection.office.com/antispam
Open Outbound Spam fitler policy and click Edit policy

Set "Automatic forwardin" "ON"

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AndyDavid Arie-2631 · Oct 15, 2020 at 01:56 PM

If you want to allow auto forwarding, yes

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ChaltonMonteiro-1422 AndyDavid · Oct 19, 2020 at 02:27 PM

Is there a way to setup only individual accounts and not to entire organization ?

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Arie-2631 AndyDavid · Oct 15, 2020 at 03:52 PM

It seems to be fixed indeed.

Apparently this was announced in the message center I didn't know of. I now have configured it to send messages like these through email.

Thank you, Arie

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Lang-9559 AndyDavid · Oct 16, 2020 at 07:45 AM

HI Andy,

curious about this, as I'm having exactly the same issue, however i did set the Spam Policy to "ON", but still getting the same error message.

any thoughts?

Cheers!

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JakubDdermanKkBadrumAB-8575 Arie-2631 · Oct 16, 2020 at 08:39 AM

Hi.

I have exacly same situation.
(I am forwarding all message from office 365 to gmail.)
Arie couold you please tell me how to
just changed the forward policy from automatic by system, to always on

Where can I find it in admins panel?

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SolomonCowan-2157 Arie-2631 · Nov 02, 2020 at 07:06 PM

This worked for me, thank you.

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RichCabico-2362 SolomonCowan-2157 · Nov 12, 2020 at 11:47 PM

Worked for me as well. Thanks!

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JadeLiang-MSFT · Oct 15, 2020 at 06:51 AM

Hi @NitaMcKinney-3067,
Agree with Andy, has your issue been resolved? If so, please mark the helpful reply to answer.
Any update, please feel free to post back.

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DAVIDJWILLARD-7692 · Nov 14, 2020 at 11:37 AM

Good grief! Andy David, thanks for that time-saving referral.

Good 'ole Billy-Bob Gates' legacy still up to its age-old stunts. Hunted all over our Micros!@t account, every section, what I thought was every link and couldn't find this. Spam/security filters up until recently were extremely transparent, easy to navigate to. This looks like some "writer" or "writers" were out to impress folks with their ability to unnecessarily complicate things. And then MS's reply was, "We sent out advisories." Who, for those running a business, has time to read through that volume of MS propaganda with every thing else to read, review, etc. (punctuation intentional!)

For those still experiencing issues with their desktop Outlook clients, you may need to go into your "Rules and Alerts" link (html "button") and set up your rules allowing forwarding.

Again, thanks A David

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WaynePowellAdministrativeManagerWD-5635 · Nov 19, 2020 at 03:14 PM

Except I JUST got off the phone with Office 365 Support and they said they DO NOT block auto-forwarding. So this must be a recent change and I don't recall seeing the policy distributed as a warning by email. Sigh.

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GerardOneill-6292 · Nov 25, 2020 at 01:20 PM

This answer is it, but there is a nuance. The anti-spam OUTBOUND SPAM policy has a default policy which is always on, and you can create your own. When you create your own, you need to specify a "sender" or "Sender Domain" or "Sender Group". It doesn't allow wild cards, and doesn't seem to pick up on things like 'external', or 'outside the organization'. If you specify your domain, it will work for your organization's emails, but not for external emails that need to get forwarded to an external email.

But the default rule doesn't have this "applies to" rule, and thus works on external addresses.

HTH

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Answer 2 · 2020-10-16T12:18:19.197Z

ReyRamos-4543 answered · Oct 16, 2020 at 12:18 PM

Same issue in Spain from Wednesday, With this solution now is running well.

Thanks for Solution.

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Answer 3 · 2020-10-16T20:45:16.827Z

JohnOman-3035 answered · Oct 16, 2020 at 08:45 PM

I've turned Outbound Spam Policy, Automatic Forwarding to "ON".
Still getting the the same rejection...
Does it take some hours for the setting to propagate to the Server?

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JohnOman-3035 · Oct 18, 2020 at 01:58 PM

It took a few hours (to propagate to the server?) but mine is now working. Thanks.

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Answer 4 · 2020-10-16T20:51:32.697Z

NitaMcKinney-3067 answered · Oct 16, 2020 at 08:51 PM

Same with me. I changed my setting yesterday morning and I'm still getting the same message.

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JadeLiang-MSFT · Oct 19, 2020 at 05:23 AM

Hi @NitaMcKinney-3067,
Could your account work normally now?
As John mentioned, it may take a few hours to work and his could be working now. Hope it works for you too.
Any update, please feel free to post back.

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Answer 5 · 2020-10-17T00:31:19.493Z

LeiBadilla-9202 answered · Oct 17, 2020 at 12:31 AM

Same here. I changed my auto-forwarding settings to ON but I am still having the same error.

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Answer 6 · 2020-10-18T08:42:09.877Z

David-1937 answered · Oct 18, 2020 at 08:42 AM

Still having the same issue, can't save the "on" state for allowing forwarding to an external address.

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DavidNorth-8351 · Nov 18, 2020 at 10:40 AM

When editing the default policy, I found that I had to give it a name before I could save it!

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GerardOneill-6292 · Nov 25, 2020 at 01:26 PM

This is most probably due to a new policy (not the default one) requiring an "Applies To" sender to be specified. If you are just enabling company emails, then specify your domain as the sender domain. If you require forwarding external emails, then you have to change the default policy which does not have this requirement.

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Answer 7 · 2020-10-18T09:34:10.64Z

LorraeJaderberg-7282 answered · Oct 18, 2020 at 09:34 AM

Having the same problem as David-1937

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Answer 8 · 2020-10-23T02:11:10.813Z

JadeLiang-MSFT answered · Oct 23, 2020 at 02:11 AM

Hi all,

Considering there are many users that are facing with this issue, in order to make it easier for other users to search in the forum, here is the summary about the discussions mentioned above:

"5.7.520 Access Denied – Your administrator has disabled external forwarding – AS(XXXX)", this error would happen When a message is detected as automatically forwarded and the organizational policy blocks that activity. For more information, please refer to this article: Control automatic external email forwarding in Microsoft 365.

As a workaround, it's suggested to contact your administrator to enable this feature via Security & Compliance Center or PowerShell.
Method 1: In the Security & Compliance Center：

Method 2: PowerShell:
Set-HostedOutboundSpamFilterPolicy -Identity "<PolicyName>" -AutoForwardingMode Automatic/On/Off

Besides, considering the working time may be affected by the internet of your server and client, it may take a few hours to work as JohnOman-3035 mentioned, please kindly wait it for a while.

For the issue about "can't save the "on" state for allowing forwarding to an external address." as David mentioned, it may be related to the server itself, due to here we mainly focus on general issues about Outlook, it's suggested to open a service request to get more help.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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GerardOneill-6292 · Nov 25, 2020 at 01:32 PM

Your explicit instructions are good, but some mention about creating your own policy vs changing the default policy is required. Ideally microsoft would not make 'applies to' a requirement, or would allow a check box for external emails. But without that, emphasizing that external email forwarding to an external address can only be done by changing the default rule. For some people, changing /adding their own rule is OK if they just want the ability to forward mail from the organization.

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AnnemiekeGerritsenNouwens-4955 · Dec 08, 2020 at 10:10 AM

you are a star! it took me quiet some time to find this answer, but finally the problem solved after reading this advice!! so happy with this

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Answer 9 · 2020-11-02T10:15:15.49Z

XavierBROCHET-7085 answered · Nov 02, 2020 at 10:15 AM

Hi y'all :)

The JadeLiang-MSFT's proposition works very well, thank you.

Regards

Xavier

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DAVIDJWILLARD-7692 · Nov 14, 2020 at 11:41 AM

As Andy David clearly but briefly explained on October 14, 2020!

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Answer 10 · 2020-11-10T19:21:14.903Z

KorobkinScott-1337 answered · Nov 10, 2020 at 07:21 PM

You need to create a new outbound policy to fix the issue. It took affect right away. Thank you for the post.

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LeoSushansky-5115 · Feb 18 at 11:07 PM

I cannot get it to save no matter what. I always get

Security & Compliance

Sorry! We couldn't update your organization settings for now, but we will retry it in background. Please check back later.

Doesn't matter if I use the default or create a new Outbound spam filter policy.

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ShaneSorgsepp-6701 LeoSushansky-5115 · Feb 24 at 08:59 AM

Yes, this is very major bug from Microsoft. They need to fix this as when people email to the person in the org that has email forwarding turn on (but not working) they get NO bounce message! The message just vanishes. The spam policy area does not work either as you cannot save the changes "Sorry! We couldn't update your organization settings for now, but we will retry it in background. Please check back later."

An absolute joke!

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GerardOneill-6292 · Nov 25, 2020 at 01:35 PM

This only works for organizational emails (or emails where you know the domain, I suppose). But for generic external emails being forwarded to an external email, you have to modify the default rule, which doesn't have the 'applies to' filter and thus applies to all senders including random external ones.

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