Windows 10 Update Ring: Inconsistent Data shown

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GaryLeung-0465 asked Oct 14, '20 EdNewman-0502 commented Dec 14, '20

Windows 10 Update Ring: Inconsistent Data shown

I’m currently piloting the Windows 10 Update Ring and I am seeing inconsistent data being shown on the portal.

For example, on the Overview, it displays 9 devices as “Succeeded” on Profile Assignment Status.

However when I click on that for more details, only 8 devices are Succeeded and 1 is on Pending.

In addition, on the End User Update Status, devices will drop off mysteriously and re-appear on the portal for no particular reason. As you can compare on those screenshots above & below, there are several devices that are not showing up on that section. Also the portal would display a Failed on Update Status when in fact the device is fully up to date.

Screenshots attached.

mem-intune-general

winbiz3.png (47.3 KiB)

winbiz2.png (39.6 KiB)

winbiz1.png (55.7 KiB)

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Answer 1 · 2020-10-15T05:42:07.76Z

CiciWu-MSFT answered Oct 15, '20 GaryLeung-0465 commented Oct 15, '20

I have experienced similar issue previously that seems to be because the data sync is not stable with backend in Intune. You can click Refresh option to manually sync the status of Update Ring. For root cause analysis, it may need to capture logs when issue reproduce. It is better to create a free online support ticket to solve this issue more effectively. Here is the link:
https://docs.microsoft.com/en-us/intune/get-support#help-and-support-experience

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GaryLeung-0465 · Oct 15, 2020 at 02:19 PM

Thanks CiciWu, when you say hit the Refresh option....do you mean this? Screenshot attached.

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screen-shot-2020-10-15-at-101810-am.png (111.8 KiB)

Answer 2 · 2020-10-15T08:05:07.023Z

TimmyAndersson answered Oct 15, '20 EdNewman-0502 commented Dec 14, '20

Keep in mind that The profile assignment status overview only show you if the wufb policy has been assigned to the device, it does not tell you if one or more updates has been Installed.

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EdNewman-0502 · Dec 14, 2020 at 11:16 AM

It's a good point to make, but this issue is knowing if a policy has been deployed or not being the problem. Currently if we looked at the dashboard we would have to make the assumption that most of our devices hadn't received the edge baseline (90% stuck on pending), although we know that isn't the case as every device we have checked has settings that only come from that policy. It's all about having a reliable way of managing our estate, and we are struggling with that at the moment with Intune.

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