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ktying-2427 avatar image
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ktying-2427 asked SharonZhao-MSFT commented

User Mailbox on Exchange Online but Sfb on prem

Hi Support,

User A mailbox is on Exchange Online but Skype account is hosted on prem.

If User A is on external network,EWS Internal URL and EWS External URL are blank and EWS Information will show "EWS not deployed". With this, calendar tab in Skype client will not sync correctly.



If User A on external network and connected to company VPN, EWS Internal URL and EWS External URL will have value and EWS Information will show "EWS Status OK". With this, calendar tab in Skype client will sync correctly.



Any idea how to fix the issue? Appreciate and thank you in advanced.

office-exchange-online-itprooffice-skype-business-server-itpro-general
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1 Answer

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@ktying-2427,

Does anyone else have the same issue?

It recommends your IT admin to check if the Autodiscover is pointing to the Office 365 server.

Besides, if there is related error message in Skype for Business server, please give us a screenshot for further investigation.


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Hi SharonZhao,

Everyone has the same issue.


if we are on VPN or in the office, the EWS will have a value.

32797-image.png




The autodiscover.xxx.com is still pointing to ON Prem Cas server. Any event id that i should keep a lookout on ON Prem Sfb server?

Thank you.

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image.png (3.9 KiB)

@ktying-2427,
Do you configure Skype for Business hybrid properly?
Do you try the user whose Skype for Business account is hosted on online?


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@ktying-2427,
Any updates now?

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@ktying-2427,
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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