question

Hamza-7336 avatar image
18 Votes"
Hamza-7336 asked SharazNabi-5061 commented

Change organisation in Linux Teams client

I have changed organisation and when I launch the Teams Linux client, I am immediately taken to the old organisation's sign-in page with no option to change. I've tried deleting the cache and performing a clean install but the problem remains. Where are the organisation details being stored?

office-teams-linux-itpro
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I just got Teams insiders 1.4.00.26453 on Ubuntu. It fixed this issue for me.
I do not see any other changes, for most features the teams-web-edition is still way superior.

1 Vote 1 ·
TomsM-2217 avatar image TomsM-2217 PatrickvonderHagen-3842 ·

I confirm that now it is working for me as well with version 1.4.00.13653 (64 bits).
Let's hope they really fixed it and it is not something temporal

0 Votes 0 ·

I also confirm that the version 1.4.00.13653 (64 bits) is working fine installed on Fedora 34
It seems that Microsoft finally decides to fix the problem to Linux after few months, so we can now close the related post.

0 Votes 0 ·

I have the same problem. I once used the desktop app with my old school-organization. Now since I changed school I can't log in with the organization from my new school.
Like @Hamza-7336 I tried to reinstall the desktop app but it doesn't change the view (see screenshot).

For me it is important to have the desktop app since I can't always use a web-browers in some lessons.

@SharonZhao-MSFT do you perhaps know where the organization-info is saved?

34713-screenshot-from-2020-10-24-10-56-10.png


0 Votes 0 ·

Great news, just read the memo:

Introducing 2x2 gallery view for Teams meetings viewed in Edge and Chrome browsers
MC258796 | May 28 - Edge and Chrome browsers will soon be able to display up to four participant videos (2x2) during a Teams meeting. This message is associated with Microsoft 365 Roadmap ID 70589.

so if MS really enables 2x2 on Edge/Chrome on Linux, I can just drop the native client, since for my usage patterns the web-client will be equal to the native one, just without the bugs.

0 Votes 0 ·

Hi,

Last week I've got OS updates on my system - I'm using Ubuntu 16.04 LTS.

Now issue is fixed for me, I can switch the organization on teams application installed on Ubuntu 16.04 LTS os.



0 Votes 0 ·
HavaFuga-2505 avatar image
3 Votes"
HavaFuga-2505 answered MattLeavitt-3554 published

Heyu,

So since I really needed the app, T tried some things and it works now.
This is what I did to fix it:
1. I first uninstalled teams by opening the .deb file (I did it with Ubuntu Software).
2. After that I deleted the whole teams-folder with all the informations. This was the path: ~/.config/Microsoft/Microsoft Teams/
3. If you deleted the folder "Microsoft Teams" install the app again with the .deb file
4. At this point I could log into my new school-organization.

I hope it was helpful.
Tag me if you have another result.

Kind regards
Hava










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@HavaFuga-2505,
Thanks for your sharing.

@Hamza-7336,
You could try the solution provided by Hava. Perhaps, it will fix your issue.
Please feel free to drop us a note if there is any progress.

1 Vote 1 ·

This worked, thank you!

1 Vote 1 ·

This worked, thank you!

0 Votes 0 ·
SharonZhao-MSFT avatar image
0 Votes"
SharonZhao-MSFT answered SharonZhao-MSFT commented

@Hamza-7336,

What do you mean the old organization?

Does anyone else have the same issue?

I guess you are guests of other organizations and you want to choose one of the organizations to log in. You could try to sign in Teams in browser with InPrivate mode.

In general, it will take up some time to take effect.


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@SharonZhao-MSFT I used to work at organisation A, but now I've moved to organisation B. Both use Microsoft Teams. When I launch the Linux Teams client, I am immediately taken to the Single Sign On page for organisation A (on their website). There is no option to go back to the Microsoft login page. I have tried reinstalling the client and this problem still persists, meaning that some configuration file is storing my previous association with organisation A.

I can access organisation B's Teams in my browser, but I need to be able to use the standalone client in order to take video calls.

1 Vote 1 ·

@Hamza-7336,

If this issue persists all the time in desktop client, the following two browsers, which are fully supported for Teams experience including calling and meetings, can be a workaround:

  • Microsoft Edge (Chromium-based), the latest version plus two previous versions

  • Google Chrome, the latest version plus two previous versions


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0 Votes 0 ·

@Hamza-7336,
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

0 Votes 0 ·
BartDC-0436 avatar image
2 Votes"
BartDC-0436 answered BartDC-0436 published

Is it correct to assume that Microsoft has no solution to this problem inside the desktop app?

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moscham-4979 avatar image
15 Votes"
moscham-4979 answered Martijn-0916 published

The proposed fix does not work in my case. I'm using the Linux App. When I try to change the organisation it starts loading, loads the new organisation, but then immediately reloads the original organisation. As said, deleting all the Teams folders and reinstalling the app does not help. The problem appears at two different machines. Any updates?

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We have reproduced this problem in Teams for Linux with version 1.4.00.7556(64-bit).The result is the same.

We will work on this problem. Any update I will share with you here.

Thanks for your understanding and patience.

9 Votes 9 ·

Now the option for switching betweens org's to the linux application disappear, is that relative with the fixing procedure?

1 Vote 1 ·
SharonZhao-MSFT avatar image SharonZhao-MSFT PaulPapadopoulos-9473 ·

@PaulPapadopoulos-9473
We don't get such notifications now.
If there is any update, we will share with you as soon as possible.

0 Votes 0 ·

You can find attached my logs with the issue captured maybe help you on your investigation for this problem

87795-logs.txt


0 Votes 0 ·
logs.txt (2.6 MiB)

I have the same issue on Fedora 33 with the latest teams version installed provided by the official Microsoft repo.
It happens the last 2 days and i already have tested everything but no luck.
I also tried to ubuntu machine with the same results, the only working case is Microsoft windows app, nothing else.
I also tried the following commands to clear the cache from the system but the same results

rm -rf Application\ Cache/Cache/ ; rm -rf blob_storage/ ; rm -rf Cache/ # Main cache ; rm -rf Code\ Cache/js/ ; rm -rf databases/ ; rm -rf GPUCache/ ; rm -rf IndexedDB/ ; rm -rf Local\ Storage/


It is very annoying and Microsoft should give us a solution asap.

4 Votes 4 ·

I'm having the exact same issue, a server-side issue that affects the Linux clients.

3 Votes 3 ·

Exactly the same problem here since a couple of days.

Totally unable to change to one of the organizations where I'm a guest.

3 Votes 3 ·

Exactly the same problem here since a couple of days.

Totally unable to change to one of the organizations where I'm a guest.

2 Votes 2 ·

Same problem, re-installed on a new computer without success.
Very, very annoying! Please fix asap !

1 Vote 1 ·
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66157518 avatar image
1 Vote"
66157518 answered 66157518 edited

Same issue here. In my case I used flatpak version of Microsoft Teams on Pop_Os 20.04. I tried to downgrade flatpak application to some earlier commits, but no luck. Suppose it's really happens on back-end side and have no effect on front-end. Web-application works fine and I can switch to another organisation where I guest. Hope you'll fix that annoying bug

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PatrikStutz-7836 avatar image
1 Vote"
PatrikStutz-7836 answered PatrikStutz-7836 published

I also am affected by this! I currently have to use the Web-Version, because I can't switch to the desired workspace in the Flatpak or native OS version (NixOS).
Please fix this as soon as possible!

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jck-5254 avatar image
0 Votes"
jck-5254 answered jck-5254 commented

I'm facing exactly the same problem. I'm a full member of my own organization and guest member with a customer's account. I tried to open the app in chromium (as suggested above) but am being forced to use the app, I can only choose "xdg-open", the web app never appears. When I klick "xdg-open" I can briefly see my guest account, then I'm being directly redirected to my full account.

I'm currently being on Ubuntu 20.04.2 LTS with teams 1.4.00.7556 installed from the repository.

BTW: When I just signed up here I had to accept "content updates" and "personalized recommendations" which is not at all in accordance with german data protection laws. I'm considering to file this with german privacy protection authorities.

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I also tried to install teams-insiders but it seems to provide the same buggy teams version a.t.m.

$ apt show teams-insiders
Package: teams-insiders
Version: 1.4.00.7556
Priority: optional
Source: teams-insiders
Maintainer: Microsoft Corporation

1 Vote 1 ·
ThomannStephan-1051 avatar image
0 Votes"
ThomannStephan-1051 answered

Same problem here, both on Linux and Windows. As a consultant you are often obliged to work with yet-another-account. With MS products this is very annoying.

If you just want to switch accounts: Quit teams (and save the old configuration in a tar or zip if you want to keep it for later use), remove the configuration folder and you will be asked to enter an account and the login credentials next time you start Teams.

You can login as guest but sometimes you want to switch between accounts. Just use above method to create several zip or tar archives. Quit teams (do not only close the window, go to the taskbar and quit the application), extract the correct archive and start Teams. Perhaps you should refresh the archives from times to times. If all fails you can always start with an empty configuration.

Linux: The configuration can be found in .config or in ~/snap/teams-for-linux - in my installation the files inside the snap configuration are hidden ("ls -a")

And for those that have to deal with more than one Outlook account: Firefox and the Firefox Multi-account Containers allow to have several different Outlook mailboxes open at the same time. Only downside is that you still cannot merge Outlook calendars. Worked previously with davmail :-(

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ThomasBoqvist-1116 avatar image
1 Vote"
ThomasBoqvist-1116 answered SharonZhao-MSFT commented

The last version of this issue is now a bit more than a month old. How come there is not a solution in sight? Incredibly annoying.

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@ThomasBoqvist-1116
It seem that we take a bit more time to handle this issue.
We recommend you open a ticket to get more efficient support. The support engineer will collect your backend log file and analyze this problem exactly.
Meanwhile, we will continue work on this issue. Any update I will post here.
Thanks for your understanding.

0 Votes 0 ·
RomanoGiannetti-2830 avatar image
3 Votes"
RomanoGiannetti-2830 answered SharazNabi-5061 commented

I have very much the same problem. Switching to a second organization where I've been invited as guest will change and then as soon as the window shows up the client will crash.
...

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Same issue with me on Ubuntu 16.04

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