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IJustWantSomeHelp-5535 avatar image
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IJustWantSomeHelp-5535 asked ChauPhongNguyen-0080 commented

Windows 10 Activation for Enterprise

We have a number of O365 E5 licenses. Almost all computers uplift from Pro to Enterprise when they Hybrid Azure AD join.
However, on one machine this doesn't happen. The Enterprise license doesn't activate. There is an error -
Windows 10 Enterprise subscription is not valid.

The user has an E5 license associated against his user.

Any ideas on how to trouble shoot/resolve this issue?

windows-10-general
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Hi,

Does the device have been activated successfully with Windows 10 Professional license?
Please run command line "slmgr /dlv" as administrator on this device, and paste the command result here.
Please also run "winver" to check the existing system build.
Try to leave domain and re-join domain to check again.

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Thanks for your reply. When you say re-join domain are you talking about the active directory domain rather than azure?
See attached32879-license-info.pdf


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license-info.pdf (36.3 KiB)
JoyQiao-MSFT avatar image
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JoyQiao-MSFT answered ChauPhongNguyen-0080 commented

Hi,

Thank you for your reply.

So the device is Hybrid Azure AD joined, right?
Try to run command line "dsregcmd /status" as administrator on that device to check the AzureAdJoined result.

Please check if the user signs into this device using Active Directory account and MFA (multi-factor authentication) is enabled.

Did you setup KMS or MAK on your environment?

I noticed the slmgr command result on that machine show same with Microsoft official document description as below:

33333-3.png


Please go to Settings\Update&Security\Activation and create a capture, then upload it here.

Bests,

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Hi @IJustWantSomeHelp-5535

If any further assistance is necessary for you, please reply to us directly.

Bests,

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I went to run this command but Enterprise had activated already. However another device has not lost its activated.

UserX used to use LYNL033. He started using LYNL011 and that was the one which would not activate Enterprise.
We removed his account from all devices and when LYNL033 appeared on-line, LYNL011 seems to have activated but LYNL033 is no longer activated.

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JoyQiao-MSFT avatar image JoyQiao-MSFT IJustWantSomeHelp-5535 ·

Hi,

Thank you for your reply.

For that LYNL033 device which lost it's activation, we also recommend to try the upper suggestion and collect those suggestion's information for troubleshooting. Also please answer those questions for narrow down this issue.

Bests,

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Issue 1 - 39549-image.png
Issue 2 - No error but the license stays on Pro.


Enterprise has never activated on these devices.
Both issues have occurred on multiple devices. I also noticed this in Azure for some of the devices. See below, notice the date.
39673-image.png


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image.png (30.6 KiB)
image.png (4.2 KiB)

115769-image.png



I also have this problem with Win10 Enterprise Activation.

Checked "dsregcmd /status", "whoami", Work account: AAD joined, correct account.
Checked AAD Portal: Win 10 is active on my device.
Checked "slmgr /dlv": Same as your Note.
Checked "winver": Win10 Enterprise 21H1
I have MFA on Authenticator android app.

Can you help me out 'cause I read a lot of troubleshooting but no progess?

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image.png (135 B)

115803-screenshot-2021-07-19-140733.png


re-uploading the screenshot

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JoyQiao-MSFT avatar image
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JoyQiao-MSFT answered JoyQiao-MSFT edited

Hi,

Please run "whoami" and "DSRegCmd /status" as administrator on the issue occurred device.
Then navigate to Settings > Accounts > Other people > Work or school user section.

Check if whoami result same with log on account in Work or school and both them should AAD associate account. Check if DSRegCmd show as AAD joined.

If all done and same with each other, please create a ticket with the link below for further log analysis assistance.

http://portal.office.com/Adminportal/home

Thank you.

Bests,


[1]: https://partnercenter.microsoft.com/en-us/partner/support


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The first computer I checked is showing as enterprise but Azure shows this -

39731-image.png



This is a shared computer which I tried to activate but do not log onto very often. I'm guessing that's why Azure hasn't updated properly.
How should we be licensing these shared computers? I though as long as I used it every month it would work.

The 2nd computer I checked shows the users 365 account in Access Work or School and then it says it's connected to the local domain but no local user is listed. This is the same on working computers. They are AAD joined.



I have already logged a ticket but I've had very little response. I have been trying to set up a remote session but have not heard back all week. I will just have to persevere with that. How do I escalate?



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JoyQiao-MSFT avatar image JoyQiao-MSFT IJustWantSomeHelp-5535 ·

Hi,

I noticed you said you are not associate a work or school account to that PC. So try to check if the issue disappear after associate AAD account (with Windows 10 E3/E5 or A3/A5 license assigned) and login it.

As you have created a ticket for this issue, I recommend to contact with ticket owner if they have any resource for escalate. As we belongs to different system, forum engineer will not familiar with their phone support process and resource.

I will be appreciate if you could share your result if the issue was resolved in that ticket. It would be useful for other customers which encounter same issue with you.

Bests,

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JoyQiao-MSFT avatar image
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JoyQiao-MSFT answered

Hi,

I noticed you said you are not associate a work or school account to that PC. So try to check if the issue disappear after associate AAD account (with Windows 10 E3/E5 or A3/A5 license assigned) and login it.

I noticed you said before: Please check if the user signs into this device using Active Directory account and MFA (multi-factor authentication) is enabled. All users are logging into AD, there is a mixture of MFA and no MFA

However, from capture, the first computer is hybrid AAD joined. From official article Multi-factor authentication says,

40044-capture.png

I would recommend to try resolved measure for Windows 10 1809.

As you have created a ticket for this issue, I recommend to contact with ticket owner if they have any resource for escalate. As we belongs to different system, forum engineer will not familiar with their phone support process and resource.

I will be appreciate if you could share your result if the issue was resolved in that ticket. It would be useful for other customers which encounter same issue with you.

Bests,



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