How can I save emails from the new version of outlook?

María 105

How can I save emails from the new version of outlook?, in the old version I only go to file and save as, but now I cannot find the option to save my emails as .msg extensions.

Nico Laban 30 Reputation points

2023-05-09T10:26:42.7533333+00:00

Found this.

Click msg, in msg, on the right top where reply, reply all etc icons reside, there's also .... (tooltip: 'More actions')

When you click the .... there's a popup with actions and the option "download".

The selected msg is downloaded in download folder
Oleksandr Gavryliuk 10 Reputation points

2023-05-31T06:42:42.3033333+00:00

I don't have that option in More Actions
Dipen Shah 35 Reputation points

2023-06-13T12:27:19.4+00:00

I encountered this error when opening the saved file.
HassanAliMaruf-9537 10 Reputation points

2023-07-13T08:53:21.9066667+00:00

Same issue here as well.
Jones, K 35 Reputation points

2023-10-13T18:27:50.91+00:00

Yes, please fix this issue. I am unable to open any emails that I previously saved in file explorer and I am unable to save current emails into a folder in my file explorer.
Naishadh Jhaveri 0 Reputation points

2023-12-13T11:02:24.5433333+00:00

Why Microsoft why!! Why make things so complicated and why can't you keep previous version features as is.
Stoellner, Katharina 15 Reputation points

2024-02-14T19:22:47.1666667+00:00

Again another nightmare. I am used to prepare business emails that I collect in one folder. Now I am not able to save the prepared emails as I want and in addition it is impossible to copy attachments from one email to another. What has Microsoft thought when they designed this new version? Are there any people from real work life that are programming this?
Foerster, Michael T 0 Reputation points

2024-04-09T13:15:10.94+00:00

This must be fixed. Emails are the current correspondence file. These must be saved just like letters used to be copied and saved for a file. Non-negotiable. And no... it is not an acceptable work around to rely on deleted and sent mail folders within Outlook. Thank you.

8 answers

Faery Fu-MSFT 17,021 Reputation points Microsoft Vendor

2023-05-09T02:37:17.39+00:00

Hi @María ,

Currently, the new Outlook does not support the ability to open or save .msg and .eml files, you can switch back to the classic Outlook at any time by clicking the toggle button in the top right corner of the window.

The new Outlook is not yet complete, and some options may not be available or work as expected. Many features of our current products are designed and upgraded based on customers’ feedback. Someone has already submitted this feedback, you can vote for him: Add Save option for emails in "New Outlook" (.msg file)

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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17 people found this answer helpful.
Faery Fu-MSFT 17,021 Reputation points Microsoft Vendor

2023-05-16T08:56:26.4566667+00:00

Hi @María ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

TH 5 Reputation points

2023-11-20T17:39:28.5666667+00:00

It's been 6 months. What is the status of this bug fix/feature missing?

Marc D 5 Reputation points

2024-01-31T18:56:04.9566667+00:00

This is January 2024, and there has been no fix for this problem. Why is Microsoft making inferior products and putting them out there like they are completed products? This has been going on for the past couple of years, with Windows 10, then 11, with this new Outlook, that has updated a couple of times in the past couple of months, but gets more and more difficult to use. Then to state that CUSTOMERS are making the required changes to Microsoft products is so mind blowingly wrong. It really is getting to be time to switch to Apple, as Microsoft does not care about the customer experience, and they show us that every day.

Bobbi Kloss 5 Reputation points

2024-03-26T16:25:50.4033333+00:00

what do you mean cannot save an emaill to file folder - what a waste - why does this not have minimum outlook functionality.

my it dept says i must move however, how can i work like this? add-ins not working, files can not be saved, cannot drag and drop. what is going on microsoft.

Benjamin Desmarais 0 Reputation points

2024-04-24T15:17:58.3233333+00:00

We are almost a year later and we still cant save our emails with the new version.
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Christopher Urbinsky 65 Reputation points

2023-09-26T16:55:30.5+00:00

Can you stop offering me the "New Outlook" until you've finished it...

No drag and drop

No save

No open

Wtf?
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13 people found this answer helpful.
Barb McCann 0 Reputation points

2023-10-29T16:51:20.6066667+00:00

Agree!!! This is missing so many of the features I need / use. I can't go back into my old account and get the information I need to even try to put it into the New Outlook. I've used Outlook for years, and this is SOOOO frustrating, I am going to start looking for other options.

Telmo John 0 Reputation points

2023-12-19T17:59:15.1033333+00:00

Exactly...

Martine L 0 Reputation points

2024-04-11T21:07:45.7566667+00:00

I can't believe MS think we can work like this.....
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Dan Brill 20 Reputation points

2023-08-03T14:40:35.0233333+00:00
The workaround that I've used is to:

go to the "..." button in the upper right

select "Other Reply Actions"

select "Forward as Attachment"

I forward the message to myself as an attachment

I can then download the attachment.

It's clunky, but it works. Let's hope they can get this fixed soon. I miss the days when I could just drag an email right from Outlook to a folder.
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4 people found this answer helpful.
Mike Nichols 0 Reputation points

2023-10-06T19:03:48.6333333+00:00

It works in that it saves it, but it doesn't open as it is a file type not recognized by Notepad or Outlook. How do you open it?

Marc D 5 Reputation points

2024-01-31T19:00:23.9833333+00:00

Same question as Mike asked, how do you open the file after forwarding and downloading it? Mine does not open after the download, so I'm right back where I started.

Marc D 5 Reputation points

2024-04-09T17:44:22.2966667+00:00

This hasn't worked for me and many others following these threads. It has been about a year with the new Outlook, and as far as I can tell, there has not been any improvement from the customer feedback suggestions as Microsoft stated would happen (please see below reply to a customers question/complaint).
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Freeman, Greg (84050) 10 Reputation points

2023-10-02T14:35:06+00:00
This worked for me...

Click on the three dots on the top right of the email and the select "Save" from the list.

This saves the email as a document in your "Downloads".

Go to Downloads in your Documents folder and drag the file (should be at the top) into a folder you choose.

Hope this helps!
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2 people found this answer helpful.
Juan Lara 5 Reputation points

2023-10-03T07:22:02.9066667+00:00

Good workaround, thanks

Aleksandr Vardakov - INFRAGATE 0 Reputation points

2023-10-09T06:19:33.16+00:00

no save in my version

Marc D 5 Reputation points

2024-01-31T19:03:42.5+00:00

This doesn't work. I tried this first, but the download is not opening with any program / app selected.
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Mind-888 5 Reputation points

2023-08-21T03:32:50.56+00:00

Good day!!!

If you use EDGE, try this.
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1 person found this answer helpful.
Telmo John 0 Reputation points

2023-12-19T18:00:05.6933333+00:00

not the solution, only a workaround.

Marc D 5 Reputation points

2024-02-15T04:31:51.44+00:00

So many problems, and not a single Microsoft response. It's almost like they don't care. This latest, "If you use Edge, try this" reply. This is Microsoft trying to go the route Apple did with their proprietary programs. I was recently gifted a new laptop (I had no plans on getting another Windows PC), and it comes preset in Windows S mode that does not let you download ANYTHING to your computer if it isn't in the Microsoft store. This is a huge problem, because I use multiple browsers (none of which are Edge), and I could not download and install them unless I left this mode. This is all under the guise that Microsoft is "keeping your computer safer". Okay. I have had multiple issues with Outlook well before the latest version (the one that no one seems to be able to use, because as Microsoft admits, it isn't complete), and I just now had an ongoing issue of an email from a bank I've been banking with for over 10 years going to my Junk folder. This has been happening for about 9 months now, with ZERO help from Microsoft.

Apple, here I come!

Marc D 5 Reputation points

2024-04-09T17:45:17.28+00:00

And if you don't use edge?
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