Azure Stack Hub - error message trying to open Kudu

Renner, Mitchell 0

When trying to open Kudu in Azure Stack Hub (App Service > Advanced Tools > Go) in Microsoft Edge browser it brings up a blank page with the error message "You are not authorized or do not have any subscriptions associated with your account. Before you can start using Microsoft Azure, you need to get a subscription."

This was working fine for me last week. I was training with using Power Apps the other day and I suspect it may have corrupted my privileges.

When I open Kudu from the site in the Google Chrome browser it works fine, no problems. I've tried clearing all cookies from the Edge browser, no change. How can I get Kudu to work again in the Microsoft Edge browser? It seems like there is some authentication logic issues going on with Microsoft. Thank you.

Prrudram-MSFT 22,046 Reputation points

2023-05-10T03:44:13.3033333+00:00
Hello @Renner, Mitchell

Thank you for reaching out to the Microsoft Q&A platform.

It seems like you are facing an issue with accessing Kudu in Microsoft Edge browser. Based on the information you provided, it looks like the issue is specific to the Edge browser

To resolve this issue, you can try the following steps

Clear the cache and cookies of the Edge browser and try accessing Kudu again. If this doesn't work, try the next step.

Check if the Edge browser is up to date. If not, update it to the latest version and try accessing Kudu again.

If the issue persists, try resetting the Edge browser to its default settings. To do this, go to Settings > Reset Settings and click on the "Restore settings to their default values" button. This will reset the browser to its original state and may resolve the issue.

If none of the above steps work, you can try using a different browser like Google Chrome to access Kudu.

Let me know an update after these steps are performed.
Prrudram-MSFT 22,046 Reputation points

2023-05-15T06:29:09.89+00:00

Hello @Renner, Mitchell

Any updates here?
Renner, Mitchell 0 Reputation points

2023-05-15T13:31:48.05+00:00

Thank you for the suggestions. None of the above worked, except using Google Chrome browser.

I did one other test - In Azure Stack Hub in Microsoft Edge browser, I right clicked on the link to Kudu and chose Open Link in InPrivate Window. Instead of automatically authenticating you, this his forces Microsoft Edge to make you enter your credentials again. After entering my credentials and using the Microsoft Authenticator app it opened Kudu ok in the private Edge browser window.

The issue is that we use multiple credentials in our work environment and Kudu in the Microsoft Edge browser can't handle the different credentials. I didn't see any settings in Kudu to fix this, which I guess is no longer supported by Microsoft anyway. The automatic authentication when opening Kudu in Microsoft Edge seems to be defaulting to the wrong credentials which causes the error message.
Renner, Mitchell 0 Reputation points

2023-05-15T13:32:41.5633333+00:00

So anyway, I have my workarounds. Thanks for checking on this!
Jonas Bech 0 Reputation points

2024-01-04T14:18:46.2866667+00:00

I am facing the same issue, but none of the proposed solutions work.
Further more, it is only 1 of my app services i have this problem with. Every other is fine.
@Prrudram-MSFT