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SCCM SUP Synchronization success but no new updates

I have SCCM CAS server with SUP role. I noticed that there aren't updates on the SCCM console for September and October. When I go and try to manual sync, the sync process completed successfully. However, it didn't bring any new updates. I go to WSUS console and noticed the 'successful' synchronization ended as canceled in WSUS console. This might be the reason that no new updates coming. However, I did not cancel anything. This happened to all syncs (both auto schedue and manual).

Can someone give suggestion?33023-1.png32976-2.png


windows-server-update-servicesmem-cm-updates
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Wangwei avatar image
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Wangwei answered

Hi, issue appears to be sloved after performing a "Site Reset" on our CAS. Steps:
Go and run Configuration Manager Setup Wizard, select "Perform site maintenance or reset this site" and next till the end. Then it works.

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EswarKoneti-MVP answered

you need to check the wsyncmgr.log,WSUSCtrl.log and WCM.log for sync status and errors. Not recommended to touch the WSUS console for any actions when it using ConfigMgr.

Regards,
Eswar
www.eskonr.com
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Wangwei answered

Hi, Eswar, thanks for the input. I did not do any change from WSUS Console.
There appears no errors in these logs:
In WCM.log, it repeat below every hour:
33087-1.png


In WSUSCtrl.log, it repeats below every 57 minutes:
33088-2.png33058-wsyncmgr.txt

I attached the wsyncmgr.log, see 10/16 6:43PM ~ 10/16 6:59PM. Appears no errors then. Can someone share some light?



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Amandayou-MSFT avatar image
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Amandayou-MSFT answered

Hi @Wangwei,

Could we check if the classification and product of SUP properties check correctly? If not, maybe the update could not shown on the console.

33159-10192.png

Besides, we could check the classification and product selected in Wsyncmgr.log, here is the screenshot could be referred to:

![33195-10193.png][3]


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[3]: /answers/storage/attachments/33233-10193.png


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Wangwei answered Amandayou-MSFT commented

Yes, I have selected the classifications and products I need.
Requested categories: Product=Office 2016, Product=Office 365 Client, Product=Windows Server 2016, Product=Office 2019, Product=Office 2013, Product=Windows 10, Product=Windows 10, version 1903 and later, Product=Windows 7, Product=Windows Server 2012 R2, Product=Windows Server 2019, Product=Windows Server 2008 R2, UpdateClassification=Security Updates, UpdateClassification=Update Rollups, UpdateClassification=Upgrades, UpdateClassification=Updates, UpdateClassification=Critical Updates

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Hi,

Please check if any error report in Event view of WSUS. Kindly navigate to Event Viewer on serer manager-> create custom view-> by source->event source (windows server update service), and then we could check if the WSUS is normal. Here is the screenshot we could refer to:

33454-10201.png33455-10202.png33525-10203.png33552-10204.png


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Wangwei answered Wangwei commented

Hi, Amanda. Thank you for the input.
I got the same with yours. 'it shows WSUS is working correctly' and 'The catalog was last synchronized successfully 1 or more days ago'.

I attach some config screenshot and the latest manual sync log on my server (10/19/2020 1:40PM~1:55PM) and hope to get some help.
33712-3.png33685-wsyncmgr.txt



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I checked C:\Program Files\Update Services\LogFiles\Change.log I find below, what does it tell us? Why it canceled, I did not cancel anything during sync.
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Wangwei answered Amandayou-MSFT commented

Thank you all for following this case.
Now I can see new updates for September now. It's still running and I will get back once completed.

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Hi,

Thank you very much for the update and we are looking forward to the resolution of the issue. If you have any questions in future, we warmly welcome you to post in this forum again.

Have a nice day!

Regards,
Amanda

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