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Dom-8176 avatar image
2 Votes"
Dom-8176 asked BillSwersey-8407 commented

Lost draft email

Hello, I had a list of books I have read over several years as a draft email. I looked at the email today and see it is completely blank. I have done nothing. The draft email (with the same subject) remains in my draft folder.
Is there any way to recover this? I did nothing to delete the content. It just disappeared.
This is content of some sentimental value and I'd love to recover it.

office-outlook-itpro
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Hey there. I just had this happen today! Was your issue ever resolved? My draft, like yours, has the subject matter but says no content. Arghhh

1 Vote 1 ·

I've had the exact same issue yesterday twice! I'm on a Macbook, it happened on my Desktop Mail but the content has also disappeared on web mail, has not been archived or deleted accidentally (I checked on Web Mail).

Extremely frustrating when composing important emails. The emails themselves are still there with the right date and subject and people CCd, but all content is gone.

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Almost a year later but this happened to me today!! I had been writing stuff in this draft for years and today everything except the subject line is gone! I know for a fact I haven't done anything. This is extremely frustrating.

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Just suffered this today. Saved a draft, closed the window and when I re-opened it the content (including signature) was gone. Most frustrating.

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Same here. Worked on a draft for a while but decided to wait until the morning to send it. When I looked in the morning the email body was blank.

Not the first time this has happened, but the first time in a while.

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ManuPhilip avatar image
0 Votes"
ManuPhilip answered
  1. Check webmail and see if you are finding the expected draft message there

  2. Check if you have set any archive policy at exchange or outlook which caused the archival of the email to a different location

  3. Check deleted items folder for the draft. Recover deleted items feature also helps to restore the recently emptied mail from deleted items folder



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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @Dom-8176,
What's the type of your account(POP, IMAP, Exchange)?
Could you find the draft in the Web Mail?

I looked at the email today and see it is completely blank.

As I know, there's no option in Outlook that could make the draft message disappeared and just turn to blank. In order to further analyze if your original draft is disappeared, please first search for it in your Web Mail.

If the original draft couldn't be searched out, in the point of Outlook client, archive policy may cause the message move to other location as Manu mentioned, which may cause you couldn't search out it. It's suggested to check the setting of auto archive in your Outlook (File>Options>Advanced>Auto-archive setting).

Also, accidentally deleting it permanently also may cause the message couldn't be searched out. If you are using exchange account, the option of "Recover deleted items from server" could recover the items that be deleted recently(choose the “Deleted Items” folder> click Recover Deleted Items from Server). Otherwise, I'm afraid the item couldn't be recovered.
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Besides, if the original draft could be found in your Web Mail and the issue only happen to the Outlook client, it may be related to the synchronization error between client and server, it's suggested to create a new profile and re-add your account to check(Control Panel>Mail>Show Profiles>Add>type a profile name>re-add your account).

Hope this could be helpful to you.


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Hi @Dom-8176,
Does this issue have any upgrades? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

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MariaOlmedoPalomeque-6217 avatar image
0 Votes"
MariaOlmedoPalomeque-6217 answered MariaOlmedoPalomeque-6217 published

This happens to me as well....I save drafts to send later in order to don't bother my team with emails after work hours. EVERYTIME I go into the mobile application and load my draft, THE DRAFT IS EMPTY. This causes unnecessary waste of time and it's extremely annoying.

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JohnWalker-7035 avatar image
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JohnWalker-7035 answered

I have exactly the same issue as everyone above. Only using Outlook web app via browser (Edge and Safari; same results) as our corporate security policy doesn’t allow using the off-web app.

Composing an email in the browser page seems to have maybe a 5-minute time limit; if I exceed this the window closes and my content disappears. Primal scream!

The only thing saved to Drafts folder is the subject line. If I could at least extend the composition time it would help. Workaround for now is to write in notepad or notes.

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