How to set custom notification sound on Outlook for Android under Work profile

Andrew Kroeger 5 Reputation points
2023-06-14T10:00:59.64+00:00

Hi Microsoft Community,

I've been struggling to set a custom notification sound for incoming emails on Outlook for Android in the "Work" profile managed by Intune.

I've placed the audio file under "Internal Storage/Notifications" using the file manager under the work profile. In the Outlook app I'm navigating to "Top-left profile icon -> Bottom-left gear icon -> Notifications -> New email sound -> Sound". From this menu I'm able to access all default notification sounds on my device (Samsung Galaxy A23) and set them as the incoming email notification sound. The custom sound I'm trying to select is visible in this menu, but when I try to select it I'm presented with the message "Sorry, the player does not support this type of audio file."

I've already tried mp3, ogg and wav formats, but have had no success.

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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  1. Crystal-MSFT 43,381 Reputation points Microsoft Vendor
    2023-06-15T05:44:53.8166667+00:00

    @Andrew Kroeger, Thanks for posting in Q&A. Based on my researching, for the custom notification sound format on Outlook for Android, it can be an audio file that is in one of the following formats: MP3, WAV, or OGG. But from your description, I notice we already tried these format.

    For this issue, I notice the affected device is Samsung Galaxy. Could you check on other Android device to see if the same issue exists? And if we set the custom notification sound on Outlook on a device which is not enrolled into Intune, will we have the same issue?

    If there's any update, feel free to let us know.

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