question

charlesgoodall-0424 avatar image
0 Votes"
charlesgoodall-0424 asked MaxFury-8335 edited

Messages disapearing from my inbox outlook 2013

I have outlook 2013 and in my inbox while I am watching it messages disappear before my eyes, I can not find them in any other folder such as my trash. When I log on to my godaddy account they are still in my inbox there and everything is syncing just fine, I can see the messages I have read and the ones I have not. The strange thing is some messages disappear and some do not. It doesn't matter if I have read them or not some messages just vanish but not all.

office-outlook-itpro
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

hello rgrhrt yrthytht

0 Votes 0 ·
JadeLiang-MSFT avatar image
0 Votes"
JadeLiang-MSFT answered JadeLiang-MSFT edited

Hi @charlesgoodall-0424,
What's the type of your account(POP, IMAP, Exchange)?

The strange thing is some messages disappear and some do not.

Could you search out these messages through typing any specific characters in your Outlook client?
Are there any similarities in these disappeared messages(such as the received time, same sender or other similarities)?

For IMAP or Exchange account, if the messages in other folder also disappeared and all the disappeared messages are received in the early time, your issue may be related to the time of Mail to keep offline. Please try to change your account setting and restart your client to check if the issue has any difference(File>Account Settings>Account Settings>choose your account>change>drag the time to All).
33440-snipaste-2020-10-20-14-02-35.png

If the issue still exists or you are using POP account, in the point of Outlook client, the filter in view settings may cause the messages disappear, it's suggested to check your view setting(choose the Inbox>View>view settings>Filter), clear all filter and reset the view to test.
33524-snipaste-2020-10-20-14-05-34.png
33551-snipaste-2020-10-20-14-07-30.png
If that's also invalid, considering the synchronize error between client and server may cause your issue, it's suggested to recreate a new profile and re-add your account to check(Control Panel>Mail>Show profiles>Add>type a profile name>re-add your account).


Update:
Due to these messages are still in your web mail, the issue may be related to your Outlook client itself.

As far as reaching out to them, I can not find them anywhere, they are just gone.

Does it mean that you have tried to search these message in the search filed, but outlook display "No result" ?

If so, as I know, the filter and view settings in Outlook may cause we couldn't view and search any messages, so please first check it, then clear all filter and view setting mentioned above to test.

If that's also invalid, I'm afraid that the issue is caused by your corrupted local file, please troubleshoot it by the steps below.

  1. Corrupted data file may cause this issue, it's suggested to repair your data file to check if the issue has any difference.

  2. Corrupted send/receive file may also cause it, please try to rename your send/receive file(.srs) and restart your Outlook to test (Location:C:\Users\Username\AppData\Roaming\Microsoft\Outlook).

  3. If the issue still exists, it may be related to the corrupted profile, please recreate a new profile and readd your account to check(Control Panel>Mail>Show profiles>Add>type a profile name>re-add your account).


Hope that would be helpful to you.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

charlesgoodall-0424 avatar image
0 Votes"
charlesgoodall-0424 answered charlesgoodall-0424 commented

It is an IMAP account, I can't tell that there is an discrimination between the messages kept and the ones that disappear. As far as reaching out to them, I can not find them anywhere, they are just gone. I did look and my outlook was already set to keep all mail stored offline.

Do you have any other suggestions?

· 6
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @charlesgoodall-0424,
Thanks for your updating, due to the word limit, I have updated my answer above, please kindly check if it could be helpful to you.

0 Votes 0 ·

Hi @charlesgoodall-0424 ,
Has your issue been solved after so long? If so, please cilck Accept Answer for the helpful response.
If you still have any questions or need further assistance, please feel free to post back.
Thanks for your understanding.

0 Votes 0 ·

I have tried now several times doing the repair, it seems to work for about a day then it goes back to deleting emails again. Please help what else can I try?

0 Votes 0 ·

Hi @charlesgoodall-0424 .
What's the specific method that you have tried(repair your data files or repair your Outlook)? And what's size of your data file?
As I know, the data file may be corrupted if the size of your data file is too large, it's suggested to reduce the size of your mailbox and Outlook Data Files (.pst and .ost) to check if the issue has any difference, for more information, please refer to this official article.
Also, if the issue still exists, it may be related to your corrupted Outlook client, please try to repair your Outlook to check if the issue has any difference.

0 Votes 0 ·

I used the scanpst repair tool.

I don't know how to find the size of the data file where would I look.

0 Votes 0 ·

Sorry for taking so long to reply.
We could find our data file via File>Account Setting>Account Setting>Data file>Open file location in Outlook.
Also, if the size of data file is too large, we could reduce the size of data file or our mailbox as this official article mentioned.
Hope that would be helpful to you.


0 Votes 0 ·
MaxFury-8335 avatar image
0 Votes"
MaxFury-8335 answered MaxFury-8335 edited

Are you troubled by this problem? If yes then I have a quick solution which will help you in getting a good result. Sometimes, users accidentally delete Outlook emails and they don't notice. This will make the emails disappear from the Outlook inbox folder. So, I have a quick and simple method to come out of this issue, you can do it if you want. I am sure you will definitely get a better result.

Fix this Issue Manually

  1. You can find the missing emails in the Deleted Items folder

  2. Check and clear all filters

  3. You can import the old Mail history

  4. Build a new profile in Outlook

This manual method will definitely provide the final result. If you are worried about your Outlook emails and even this method is not working then you can use another solution to fix Outlook inbox Emails disappeared issue. I hope these solutions will help you to fix this issue permanently.







5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.