Kindly follow the steps as sited in the following Microsoft reference article:
How to perform a clean boot in Windows
Open Command prompt as administrator and type the following command, and then press ENTER:
sfc /scannow
After this type the following command, and then press Enter. It may take several minutes for the command operation to be completed.
DISM.exe /Online /Cleanup-image /Restorehealth
Also look at the Event Viewer application error logs to get clues.