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ChrisDrexler-SHS avatar image
2 Votes"
ChrisDrexler-SHS asked SA-3219 answered

Microsoft Teams does not ring when being called.

I have a similar problem as described in this old post from a year ago: incoming call are not indicated via ring-tone. The pop-up window appears, but I do miss this window regularly. So I really would appreciate an audible notification.

No matter what adjustments to standard apps or sound devices settings i make, not ring-tone. It used to work but stopped all of a sudden some month ago. I have no indication whatsoever what could have cause this behavior.

I'm currently on 1909.1833.110, no update on 2004 is currently available for my system, otherwise I'd have tried this, too. I also removed all other devices to avoid interdependence issues, did not help either.

Any other sound related functionality is working fine.

Hopefully someone here can help me out here!

Chris


office-teams-windows-itpro
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Almost a year later:

  • I see below that the issue is a design flaw, as you either get rings AND the annoying pings every time someone messages, or you get no sounds at all.

  • The problem is still happening in version 1.4.00.11161

sigh. Voice call ringing when someone calls should ALWAYS work, no matter what other settings might be. Otherwise, what is the point of the voice call feature?



1 Vote 1 ·

Was there ever an answer to this problem?
We are a team of about 10 and all of us have this issue intermittently.

Real irritating, might have to find another application that can call out on easily.

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To my knoweldge not, I'm still tyring out different scenarios. but I'm slow in doing so because of my project work.
Next step will be the setup of a clean profile, which is not that easy with my corprate managed notebook.

I keep you posted!

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I had the same problem and it was based on a permission not been met. I moved the AppData folder outside user/my_user folder to another drive and setting a symbolic link for apps to reach the app data.

That was it, no ringing.

To fix it just return the AppData where it belongs nevertheless it will eat your entire System Drive.

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Reinstall Teams.

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JohnAllen-2408 avatar image
3 Votes"
JohnAllen-2408 answered ChrisDrexler-SHS commented

I had the same/similar problem which I've sort of resolved:

To get the ringing tone for incoming calls, I had to set 'play sound for notifications; to on (under profile picture//settings///notifications) - this mean syou get all the annoying pings everytime someone messages you BUT, you can turn these off for channels within specific teams (one by one) although apparently not on any chat threads. Kind of annoying that they don't let you distinguish between incoming calls and new messages - another one for the wish list.

cheers

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Hi John, That seems to have fixed it for me !!!! WOW. I did not remember this setting, and i also seem to have overlooked this when skimming for possible changes in my preferences!!!!!

I'll make some more tests. But right now it's working for me!

Shall I then click "Accept Anser" after verifying it?

Happy Coding
Chris

1 Vote 1 ·

This seems like my exact problem - I disabled this, because I specifically don't want a Ping for every single Notification.

It being combined for Calls as well seems like a huge oversight to me.

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SharonZhao-MSFT avatar image
0 Votes"
SharonZhao-MSFT answered ChrisDrexler-SHS commented

@ChrisDrexler-SHS,

Does anyone else have the same issue?

What is your Teams client version?

Perform a clean boot to exclude whether a background program is interfering with Teams.

Try to call in Teams web client(https://teams.microsoft.com) and check if this issue is only happened on desktop client.


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Dear @SharonZhao-MSFT

thanks for the very quick response!

Regarding your questions:

  • I seem to be the only one here around, at least what I know. The only other one i know of would be the guy here in the boards who had a very similar problem a year age (see link in my post above)

  • Teams Version: 1.3.000.26060 (64bit) updated 10/14/20

  • clean boot: did try this, with all possible devices disconnected (to avoid wrong sound routing, etc) - no success

  • web app has the same problem

0 Votes 0 ·

@ChrisDrexler-SHS,
Do you try another machine?
It seems a single machine problem. Perhaps, you could create a new profile and try again.


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0 Votes 0 ·

I can an will trz another machine, but that doesn't really help as the my main machine is the one with the problems :-( ...

Question: what should I do to really clear/remove my profile? Just to make sure that I'm doing the right thing!

Thanks
Chris

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SteveBoutin-9721 avatar image
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SteveBoutin-9721 answered ChrisDrexler-SHS commented

Any solutions for that issue

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Hi Steve, I'm very sorry but I have significant trouble to investigate this further as my sound completely died on me with a driver update from HP :-( This does not impact any USB connected audio device. Status is: still no ring tone an any (external) device, I'm looking into fixing the internal sound driver issue first to avoid any side effects from this. But again, that might take a while as I'm doing this in parallel to my normal work.

Thanks for checking back! I wish you a happy and healthy new Year!
Chris

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EgilSandvik-8245 avatar image
0 Votes"
EgilSandvik-8245 answered

I just encountered the same issue.
Teams is working just fine, except for no ringtone in my speakers when receiving calls or any dial tone when calling someone. just silence and then all of the sudden they answer.

My problem occurred when I moved my home office location and disconnected my whole setup..

My setup is a laptop connected to a Targus display link where I have external Logitech USB speakers connected.

I've been going through Teams setup and everything seems fine, the Logitech speakers were selected as source.

My problem was in the Windows audio mixer.
That was somehow set up to play through the Targus external Jack plug audio port.
When I told Windows to not use that device, it defaulted to my Logitech speakers and everything was working fine again.

My tip would be to check the Windows audio mixer and remove any audio source you are not using.

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ChrisDrexler-SHS avatar image
0 Votes"
ChrisDrexler-SHS answered

Hi, Thanks for providing this! Unfortunately I tried this already. I even disabled and/or disconnected every other device and made sure that the remaining internal Connexant Audio Device was selected: no success :-(

I'll get a completely fresh installation within the next weeks, then I can check again. I gave up on my current system :-(.

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TanyaHarper-2826 avatar image
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TanyaHarper-2826 answered ChrisDrexler-SHS commented

Do you have a docking station for your laptop? Check your device settings, my dock has a sound card but doesn't seem to play sound. It keeps taking over every time I dock my laptop so my calls go to the dock station sound card rather than my laptop. Have to change it back.

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Dear TanzyHarper,

Thanks for the Hint! I had no docking station connected when I tested all this, and even the one I have does not have a soundcard. To avoid any side effects I even disconnected every other USB device.

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ZuckeroGinny-9894 avatar image
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ZuckeroGinny-9894 answered

We have just started having this problem. Team will ring on my phone but not my desktop and screen sharing on a phone is not at all effective. I found that if I find a chat from the person calling me I can click on that and the Join button is there and I can take the call that way, but I shouldn't have to. This only started about two weeks ago. Before that it rang on all devices with no issue at all.

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MikeGrove-0534 avatar image
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MikeGrove-0534 answered BrunoGenovese-3149 edited

Having read this post - I checked Windows Notifications - but that didn't have anything for sound, so within Teams, went to Settings, Notifications, - there is now a button for Play sound for incoming calls and notifications - and when enabled - my user now gets a ringing sound...

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Mike,

This is a known band-aid that might work for a few users, but it is largely inadequate.

The problem is that most people need voice calls to ring all the time, and most "person to person chat notifications" to be visible and make a sound unless individually muted, and maybe even some group chat notifications to be visible/make a sound. But while most other chat/voice systems make it very granular in Teams it is pretty much all or nothing.

So, in Teams you either lose all notifications or submit yourself to extremely annoying spamming.

Unfortunately nothing can be done about it unless Microsoft sees the light on this topic, and they seem to be blind as a bat... at least for now. Which is why many of us use the muted Teams combined with alternative tools for more "urgent" communications.

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SA-3219 avatar image
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SA-3219 answered

I had the same issue and I figured it out for my case:

I have my headset set as the audio device for Teams. Before, this didn't affect whether my laptop speakers would play the ringtone when I got a call, but since a few weeks ago it would stay silent and I would only be able to see I was getting a call from the pop up notification.

So in Settings > Devices, there is a section to set your Audio device, which I still have as my headset. But if you scroll down, there is a section called "Secondary Ringer" and I have set that to my laptop speakers.

I can now hear the ringtone from my laptop when I get a call! Try it out and see if this works for you

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