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For your scenario, please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
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Hi
Having the same issue. Logged a ticket in Microsoft Partner Centre months ago but still havent received a reply (Ticket ID 2307140010001828)
Tried to log another ticket as Roy Li suggested but was informed that it was the wrong location.
Has Mahmoud reached a successful outcome with this issue??
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I am also experiencing this. I entered a ticket over 2 months ago and have probably averaged less than one response per week. Has anyone been able to resolve this?
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Hello,
we are also experiencing this problem (see Screenshot). We want to get the verified publisher label when using Microsoft SSO in our application. The user we registered with to the Partner Portal has the "Global Admin" role. We tried to follow all instructions on the docs:
https://learn.microsoft.com/en-us/partner-center/verification-responses
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 99%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Having same problem. The goddamn Microsoft partner center is seriously bugged. Cannot sign my kernel driver because of this.
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Having exactly the same problem. We need to be a verified publisher in order to use Microsoft SSO & integrate with Outlook mail & calendar APIs. The user registered with Partner Portal has Global Admin role on Azure (free) work account. On Partner Portal there seems to be no global admin so "Legal Info" and "Identifiers" show nothing.
I see help docs like this: https://learn.microsoft.com/en-gb/partner-center/no-mpn-admin
They refer to a "User Management" menu which I don't see. It also suggests sending a support request which also doesn't yield results.
From my experience and others who have added comments here it looks like the Microsoft Partner Center is effectively closed for new partners as it is impossible to verify an app.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Same issue here. Get blank screen and no help from support
Anyone find a way around this. Support will just not talk to me at all.
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i'm having the same issue, did u find a solution?
As of yet. I will say no. However I have just recieved information that I might now be able to get this resolved. It has taken weeks and a lot of emailing people at microsoft to get to this point. If this real does resolve my issue I will put details here on how I did it. But be warned it was not easy and in the end it has been pure luck that I found someone able to help me with this.
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The issue is same to me its not coming up is there any resolution ?
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That's crazy I can't access it, and microsoft is unreachable
Hi All
We finally resolved this issue. Part of the problem when logging a support ticket on this matter is using the correct terminology in the ticket description that will provide clarity as to which department to escalate your request to.
The reason you are seeing a blank legal info page is because your "account vetting status is rejected". This means that whatever data you previously submitted in the legal info page has been rejected by microsoft and now you are "locked out" from submitting any revisions.
To put yourself on the path to unlock your legal info page, do the following:
Fill in the other fields as accurately as you can and submit the support ticket. Hopefully your request will find its way to the relevant microsoft agent that has the system privileges to reset your vetting status. This process worked for us. Good luck!
Thank you for this. I am having extactly the same issue. However today I did manage to get my ticket passed to another department after submitting about 8 tickets that got rejected. If my current ticket ends up goign the same way I will try this approach.
This did not work for me. I am still getting all my tickets rejected :(
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I was also not seeing anything UNTIL:
I really hope this solves it for you