Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
287 questions
Azure Kinect: unable to factory reset device
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Jorrit de Vries
20
Reputation points
My new Azure Kinect device is not working all the time; it fails to open the depth stream sometimes and sometimes it does. I have - as described in the documentation - changed the device firmware to that distributed to the one deliverd with the Azure Kinect SDK 1.4.1. After that I tried to factory reset the device and now the firmware information is as follows:
RGB camera firmware: 1.6.110
Depth camera firmware: 1.6.80
Audio firmware: 1.6.14
Build Config: Release
Certificate Type: Microsoft
Although the AzureKinectFirmwareTool.exe gives me somewhat other details:
RGB camera firmware: 1.6.110
Depth camera firmware: 1.6.80
Depth config file: 6109.7
Audio firmware: 1.6.14
Build Config: Production
Certificate Type: Microsoft
No matter how long I hold the reset button, the power light will not go to amber as described on https://learn.microsoft.com/en-US/azure/kinect-dk/reset-azure-kinect-dk when factory resetting the device. The details above seem to show the values that were on the device before changing the firmware to the version coming with the SDK.
I noticed the USB host controllers on my computer are not in the list of supported ones: I have
AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
And I see an Unknown USB Device (Invalid Device Descriptor) in the device manager, and Windows shows me a warning message when I uninstall the devices and reconnect the device.
I have used the device on another machine with a recommended USB host controller, an Intel, but this doesn't yield any improvements: the Azure Kinect Viewer application still fails to open the depth stream.
Is the device in a broken state?
Edit:
Updated as the version as stated in the YAML above is as from factory, the SDK depth camera firmware version is 1.6.79.
Tested the device with another machine, no depth streaming possible.
{count} votes
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Jorrit de Vries 20 Reputation points
2023-07-20T20:45:57.1233333+00:00 Additionally, I notice that when I disconnect the device, the only way to get it streaming IR/depth data in the Azure Kinect Viewer again is to start the process of factory reset/pressing the reset button. There are no light changes as described at aforementioned web page, but after pressing the reset button the device is streaming as expected.
Edit:
This is not the case anymore, the device won't stream depth data anymore. -
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AshokPeddakotla-MSFT 27,976 Reputation points2023-07-26T13:55:45.04+00:00 Jorrit de Vries Greetings!
Are you still blocked?
For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt? If you do not have access to a support plan, do let us know.
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Jorrit de Vries 20 Reputation points
2023-07-28T21:03:33.03+00:00 @AshokPeddakotla-MSFT I'm in contact with the vendor, the device is not that old (a bit more than a month of which most time it was in an unopened box) and it is not opening the depth stream anymore since last week. So I hope they can come with a solution first.
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Jorrit de Vries 0 Reputation points2023-07-31T15:36:49.5533333+00:00 @AshokPeddakotla-MSFT I have contacted the vendor and they've sent me back to create a support request. We don't have access to a support plan. So what are the steps to be taken?
Edit: I noticed I have used my private Microsoft account for the original question. This comment is the MS account for work, where we use the device.
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Jorrit de Vries 0 Reputation points
2023-08-02T10:37:21.72+00:00 OK, a support request has been opened.
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AshokPeddakotla-MSFT 27,976 Reputation points
2023-08-03T01:50:09.52+00:00 Jorrit de Vries Thanks for an update. Please share the resolution here for the benefit of community once your issue is resolved.
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Jorrit de Vries 0 Reputation points
2023-10-09T10:03:02.0366667+00:00 It turned out the device was faulting, and after communication with support the device was returned and replaced with another one.
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