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PaulCalder-2151 avatar image
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PaulCalder-2151 asked PaulCalder-2151 commented

Can't Save or Save as - Microsoft Word for Mac Version 16.42

On my MacBookpro 2017, running Catalina 10.15.7 ,the Save and Save as commands work, but not on my iMac (Late 2014) running the same operating system and version of Word; the options are greyed out. Changing to an earier version of Word doesn't help.

office-for-mac-itpro
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Hello PaulCalder-2151, thank you for reaching out. I have updated your tag and I have moved this thread to the correct team by updating the tag to "office-for-mac-itpro". Expect a response from someone from that team soon.

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LeonLaude avatar image
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LeonLaude answered PaulCalder-2151 commented

Hi @PaulCalder-2151,

Word for Mac is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products (more to be added later on).

You can ask the experts in the dedicated Word for Mac forum over here:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_mac


(If the reply was helpful please don't forget to upvote or accept as answer, thank you)


Best regards,
Leon

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Hi @LeonLaude,

Issues with tag 'office-for-mac-itpro' means technical questions about Microsoft Office for Mac, so issues like PaulCalder-2151 meets are included in the scope of this tag.

1 Vote 1 ·

You're welcome.

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erinding-msft avatar image
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erinding-msft answered PaulCalder-2151 commented

@PaulCalder-2151

the options are greyed out

<< Do you mean the ‘Save’ and ‘Save as’ options in File?

Could you please tell me what version of Office you are using?

Please check:
- Whether the icon on the top of Word (screenshot like below) is gray.
34284-1111111111.png
- Press COMMAND + Shift + S to see if it can save the document.

If it doesn’t work, maybe you are working with documents saved in old file formats. If you see "Compatibility Mode" in the title bar of the document window, you are working in the old format.
When working in the old format, commands that may introduce incompatible content are disabled.
In this case, you need to update a file to the current format to turn on all the disabled features. File > Convert Document to update an old (.doc) format file.

—————————————Update————————————
Maybe you could try to uninstall the Office completely and then reinstall it.

Any updates, please let me know.

Regards,
Erin

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Hi Erin,

Many thanks for your reply.

I'm running Microsoft Word for Mac Version 16.42 on both my iMac and MacBook Pro with the same version of Catalina on both. Everything works fine on the MacBook but not my iMac. Changing to old file formats makes no difference.

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I have updated my previous answer, please check.

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