PC blackscreen then rebooting when playing certain games

Question

Hi everyone, I'm having some issues with my gaming pc, when i'm in the middle of a game of Call of Duty Black ops 3 for exemple my screen goes black then my pc reboots. I'm having this issue almost everyday and it's a bit concerning.

I'm pretty sure it's a software issue and I also think that it has something to do with UnistackSvcGroup, OneSyncSvc or Service Control Manager.

As you can see most of the crashes are related to 7031 event and 7024 event.

Has anyone a solution to stop those crashes ?

Thank you for reading !

Answer 1

Hi,

Event ID 7031 - Service Control Manager

This event indicates that a service unexpectedly terminated. The system may have initiated a restart of the service or the entire system due to the service's termination. This event can occur due to various reasons, including software conflicts, resource issues, or problems with the service itself.

Event ID 7024 - Service Control Manager

This event indicates that a service has terminated either unexpectedly or due to a user-initiated action. It often provides additional details about the service that terminated and the reason for its termination.

Here are some steps you can take to troubleshoot and potentially resolve the problem:

Update Graphics Drivers: Outdated or incompatible graphics drivers can cause instability during gaming. Make sure your graphics card drivers are up-to-date. Visit the official website of your graphics card manufacturer (NVIDIA, AMD, or Intel) to download and install the latest drivers.

Temperature and Overheating: High temperatures can lead to crashes and reboots. Monitor your PC's temperature using software like HWMonitor or MSI Afterburner while gaming. Make sure your CPU and GPU temperatures are within safe limits. Consider cleaning dust from your PC components and improving airflow if temperatures are excessively high.

Software Conflicts: Investigate if any recently installed software or updates coincide with the start of these crashes. A conflicting program or update could be triggering the service terminations.

Driver Issues: Ensure that all your drivers, especially chipset and hardware-related drivers, are up-to-date. Outdated or incompatible drivers can lead to system instability.

Malware and Security Software: Run a full system scan using your preferred antivirus or antimalware software to check for any potential infections that might be affecting your system's stability.

Windows Updates: Make sure your operating system is fully updated with the latest patches and updates from Microsoft. Sometimes, these updates address known issues and vulnerabilities that could be causing the crashes.

System File Checker (sfc): Run the System File Checker tool to scan and repair corrupted or missing system files that might be contributing to the crashes.