"Object reference not set to an instance of an object" error

Question

I want to configure user prompts in request offering in Service manager console.

The console is crushed when I trying to Configure Criteria of Query results.

Date: 23.08.2023 15:55:05
Application: System Center Service Manager
Application Version: 10.22.1068.0
Severity: Error
Message: Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.EnterpriseManagement.UI.WpfControls.TokenCriteriaItemControl.RefreshDateBindings()
   at Microsoft.EnterpriseManagement.UI.WpfControls.TokenCriteriaItemControl.comboBoxOperators_SelectionChanged(Object sender, SelectionChangedEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.ComboBox.OnSelectionChanged(SelectionChangedEventArgs e)
   at System.Windows.Controls.Primitives.Selector.SelectionChanger.End()
   at System.Windows.Controls.Primitives.Selector.SelectionChanger.SelectJustThisItem(ItemInfo info, Boolean assumeInItemsCollection)
   at System.Windows.Controls.Primitives.Selector.SetSelectedToCurrent()
   at System.Windows.Controls.Primitives.Selector.OnItemsChanged(NotifyCollectionChangedEventArgs e)
   at System.Collections.Specialized.NotifyCollectionChangedEventHandler.Invoke(Object sender, NotifyCollectionChangedEventArgs e)
   at System.Windows.Data.CollectionView.OnCollectionChanged(NotifyCollectionChangedEventArgs args)
   at System.Windows.WeakEventManager.ListenerList`1.DeliverEvent(Object sender, EventArgs e, Type managerType)
   at System.Windows.WeakEventManager.DeliverEvent(Object sender, EventArgs args)
   at System.Windows.Data.CollectionView.OnCollectionChanged(NotifyCollectionChangedEventArgs args)
   at System.Windows.Data.ListCollectionView.RefreshOverride()
   at System.Windows.Data.CollectionView.RefreshInternal()
   at System.Windows.Data.CollectionView.EndDefer()
   at System.Windows.Data.CollectionView.DeferHelper.Dispose()
   at System.Windows.Controls.ItemCollection.SetCollectionView(CollectionView view)
   at System.Windows.Controls.ItemsControl.OnItemsSourceChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
   at System.Windows.DependencyObject.InvalidateProperty(DependencyProperty dp, Boolean preserveCurrentValue)
   at System.Windows.Data.BindingExpressionBase.Invalidate(Boolean isASubPropertyChange)
   at System.Windows.Data.BindingExpression.TransferValue(Object newValue, Boolean isASubPropertyChange)
   at System.Windows.Data.BindingExpression.Activate(Object item)
   at System.Windows.Data.BindingExpression.AttachToContext(AttachAttempt attempt)
   at System.Windows.Data.BindingExpression.MS.Internal.Data.IDataBindEngineClient.AttachToContext(Boolean lastChance)
   at MS.Internal.Data.DataBindEngine.Task.Run(Boolean lastChance)
   at MS.Internal.Data.DataBindEngine.Run(Object arg)
   at System.Windows.ContextLayoutManager.fireLayoutUpdateEvent()
   at System.Windows.ContextLayoutManager.UpdateLayout()
   at System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg)
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Window.ShowHelper(Object booleanBox)
   at System.Windows.Window.ShowDialog()
   at Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.RequestOffering.ConfigureQuestionPage.ConfigureControl_Click(Object sender, RoutedEventArgs e)

Please advise me how to resolve this error.

Appreciate your help!

Thanks,
Taras

Answer 1

Hi,

I guess "DepartmentList" is a custom built class from you?

Was it built with the SCSM Auhoring Tool? Can you make a view in "Configuartion Items" with that class? Was the MP sealed before importing it to SCSM?

Best regards,

Stefan

Answer 2

The problem is only with Service manager 2022 console on all my servers (test and prod). Before April-May 2023 all being fine.

No problem if I use Service manager 2019 console.

I tried to reinstall the console on the management server to solve the problem but I didn't succeed. Please advise how to solve the problem with the console?