Call Ended Events after Teams PSTN Calls

Question

Hi we use teams with an SBC so that we can use Teams to make calls from our office to clients.

We also have a system which records the time we spend on various tasks.

What I would like to achieve is when a call ends, a window appears allowing the user to save if needed the details of the call.

I have craeted a lot of Windows Forms programs, but what would I need to do to achieve this?

Thanks

Answer 1

To create a window that appears after a Teams call ends, allowing users to save call details, you can utilize the Microsoft Graph API to listen for call events and then trigger a custom action, such as displaying a form.

1. You can set up a subscription to listen for call end events.
   https://learn.microsoft.com/en-us/graph/api/resources/callrecords-pstncalllogrow?view=graph-rest-1.0
2. Once you receive a notification that a call has ended, you can trigger a custom action on your server application. This could be displaying a Windows Form or another type of UI for users to enter details about the call.
3. After the user enters the details, you can save this information to your system that records the time spent on various tasks.

Please note that while the Graph API provides access to call records, it does not directly support triggering UI elements on the client side. You might need to develop a custom solution that works with your existing infrastructure to display the form after a call ends.

Thanks, 

Prasad Das

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