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PerryDriscoll-3698 avatar image
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PerryDriscoll-3698 asked Crystal-MSFT commented

dock items not showing up on iOS

I have added 4 apps to the dock via inTune but only 2 show up.

I have "Phone", "Messages", "Outlook" and "Chrome". Only the 2 Apple apps show up.

Has anyone had this issue and been able to fix it?

I have all the bundle IDs correct as they work fine when laying them out on the home screen.

mem-intune-generalmem-intune-device-configurationsmem-intune-application-management
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@PerryDriscoll-3698, In General, only add one app to the dock, a page, or a folder on a page. Adding the same app in all places prevents the app from showing on devices, and may show reporting errors. Please check if we have this issue.
https://docs.microsoft.com/en-us/mem/intune/configuration/ios-device-features-settings#home-screen-layout

Meanwhile, could you check if there is any error under the device configuration policy?

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@PerryDriscoll-3698, How are things going? If there's any update, feel free to let us know. Thanks and have a nice day!

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Hi @Crystal-MSFT sorry for the delay in replying but i have been on leave the past week.

I've just tested removing the items from the home screen and they instantly appeared in the dock.

Is this a feature of iOS or inTune? Will we be able to have icons in 2 places in the future?

Thanks for your help.

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PeterDaalmans answered

I guess Phone and Messages are the default ones.. Maybe a silly Q, your device is supervised right?

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