You do not have access

Ray, Thorsten 0 Reputation points
2023-09-20T13:25:08.0133333+00:00

Hello together,

Today I took a look at the Microsoft Intune Admin Center.

I am logged in as a Global Admin.
We also have a few assigned Microsoft 365 E3 and E5 licenses

However, I do not have access, I do not see any devices registered in Azure.

I also received the following notification: "MDM authority You haven't enabled device management yet. Click here to start."
When I click on it, I land on the following page:
User's image

Also curious:

When I click the "Allow access to unlicensed admins" button under Endpoint Manager Roles / Administrator Licensing and confirm with Yes, nothing happens either.

User's image

All in all very strange. I am Global Admin, have the necessary licenses... but do not have proper access.

Maybe someone has a tip what I can do?

Many thanks in advance

Thorsten

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Crystal-MSFT 43,381 Reputation points Microsoft Vendor
    2023-09-21T02:01:44.33+00:00

    @Ray, Thorsten , Thanks for posting in Q&A. From your description, I know we get no access when set MDM authority. And the account is Global Administrator with Microsoft 365 E3 and E5 license. For this issue, I suggest open case to look into the issue:

    https://learn.microsoft.com/en-us/mem/get-support

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