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AmanSaha-2744 avatar image
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AmanSaha-2744 asked Dutchy-3245 commented

Windows feature update to 20H2 failed error code 0xc19001e1

I am using i3 4150, 4gb ram, 1tb hdd. Windows update shows that My pc is upgradeable to 20H2. Currently I am running 1909 64 bit. Time of update all are fine but when start install works still fine till 90% then suddenly it stop, staying that you're up to date, no restart showing.

windows-10-general
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DSPatrick avatar image
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DSPatrick answered

As far as I know 20H2 hasn't officially released so I'd suggest asking for help in dedicated insiders forum here.
https://answers.microsoft.com/en-us/insider/forum/insider_wintp

--please don't forget to Accept as answer if the reply is helpful--





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AmanSaha-2744 avatar image
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AmanSaha-2744 answered

As I know 20H2 has been released. I am not in windows insider program. 20H2 is now available in download windows 10 ( Microsoft software download page). If you want I also gave screenshot. That in my pc windows update showing that FEATURE UPDATE TO WINDOWS 10 20H2 Download and install.

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AmanSaha-2744 answered

34765-screenshot-20201025-080048-chrome.jpg



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DSPatrick avatar image
1 Vote"
DSPatrick answered AmanSaha-2744 commented

Yea, seems there some confusion about this. I'll need to look for the blog or discussion from microsoft a few days ago that mention it being delayed. This one says released,
https://blogs.windows.com/windowsexperience/2020/10/20/how-to-get-the-windows-10-october-2020-update/

but the update catalog still lists the SSU as pre-release
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4577266


· 1
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Can I download 20H2 iso from Microsoft's official website. It is available in the website

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AmanSaha-2744 avatar image
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AmanSaha-2744 answered

34836-screenshot-20201025-080442-samsung-internet.jpg



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JoyQiao-MSFT avatar image
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JoyQiao-MSFT answered JoyQiao-MSFT edited

Hi,

Thank you for coming Microsoft Q&A.

Windows 10 20H2 has been official released. So there is no need to go to insider website to ask for help about your issue.

Your error code 0xc19001e1 means: The installation process was suspended. However there is no any other information was specified by the error message. What we should do is narrow down which caused installation process suspended.

Please try to run "winver" command line to check system version build.
Check if any error codes recorded in the Event Viewer(Windows Logs\Applications, Setup, System).

Run built-in windows troubleshooting tool:
Control Panel\All Control Panel Items\Troubleshooting\ System and Security\Fix problems with Windows Update\Advanced\Run as administrator:

Run the command “sfc /scannow” and "DISM.exe /Online /Cleanup-image /Restorehealth" with administrator right to check the health of system files.

Disable firewall and antivirus temporarily.

Perform a Clean Boot and manually upgrade through Windows 10 website option "update now" again.

35351-capture.png

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kb-1472 avatar image
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kb-1472 answered Dutchy-3245 commented

Thanks for the answer, JoyQiao-MSFT. Your solution almost solved my problem, but not completely :( It used to be stuck at 61% through the native windows update, now it's stuck at 99% (been 14-16 hours).

A few comments:

  • Before the 0xc19001e1, my update was stuck at 61% forever.

  • winver did show that I was running the 1909 version.

  • Troubleshoot update did not find anything wrong.

  • I did not run scannow or restore health, and did not have a firewall.

  • I did not know how to do a "clean boot"

When I downloaded the updater from the link that you highlighted and ran it, it took a while to download and start updating. At - I think around - 70%, it said it could not install, as another update process was running. I did a bit of searching on the net, and ran the following commands (in admin cmd line) to stop the running update:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver


(the first one didn't succeed in stopping the service on its first try. Then I tried the second command, which was successful, and then the first, and this time it was successful. The last two lines said that the service was not running).

Then I again ran the stand-alone updater that you linked to and highlighted.

Its progress went from 0-94% relatively quickly, and then it was stuck for a long time at 94%. Very slowly it went up to 99%, but then stuck there.

Any help would be appreciated.

Thanks!


· 18
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I have had the same problem for over a week now. Can someone please help with finding a solution... please... Thanks!

0 Votes 0 ·

Hello,
I have had the same issue with 61% stuck (error 0xc19001e1) installing version 20H2 since 1909.
I have a 6 years old ASUS Zenbook laptop that comes with Conexant Audio HD oem.
While browsing the forums I discovered that the Conexant Audio HD drivers could be the cause of the crash.
I downloaded SetupDiag.exe from Microsoft: https://docs.microsoft.com/fr-fr/windows/deployment/upgrade/setupdiag#text-log-sample
After a new attempt to update the 'setupact.log' file was interrupted on Conexant Audio HD and therefore confirms the origin of the blockage.

The solution was to replace the Conexant drivers with those from Microsoft: High Definition Audio Peripherals (which also work well)

I then directly relaunched the update from version 1909 to 20H2 and everything went well.
The Conexant drivers were reinstalled and work fine on the 20H2!

What had no effect:
Uninstall Conexant Audio HD because it recharges at least on restart
Disable Conexant Audio HD Drivers

6 Votes 6 ·

Hi Zazoucsh-8159

I have a 7 year-old ASUS Netbook so have high hopes of your fix solving my long time problem. I'm another 61 percenter. But I would be most grateful if you could explain "REPLACE the Conexant drivers" if uninstall has no effect. I'm probably just being thick!

Thanks

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Hat funktioniert!!!!!!!!!!!!!!

0 Votes 0 ·

@zazoucsh-8159 your solution perfectly worked. thanks for detailed reply.

0 Votes 0 ·

Thank you, thank you, thank you and again thank you. I have been having the same problem for at least 2 weeks and after many attempts to fix it, I stumbled across your entry. My attention was grabbed by the Asus/Connexant combination and I thought, what the hell, I'll give it a try. After doing exactly as you said, the new build installed no problem. Great job and detailed instructions.

0 Votes 0 ·

@zazoucsh-8159

Hello Zazoucsh, you're a true hero and I really mean it. You nailed it down with one single word: "REPLACE". Honestly, I've been through hundreds of pages about the stuck at 61% from 1909 to 20H2 and there is so much nonsense written compared to your simple "tip", I could get so mad at all those so called "M$ Experts". It's always the same that comes up ... sfc, DISM, safe mode, resetting the Update components, stop/start the Update service, clean boot etc. ... that's all so useless, but still, they all keep repeating themselves. Surely, the "Media Creation Tool" option will work, but I was just not willing going that way.

OK, than well they also come up with the root cause which is that buggy "Conexant Audio" driver. But they all say uninstall and/or disable, but none of them says that this crazy driver somehow always manages to re-install itself automatically after reboot.

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Same for me too, this update is terrible. Even if I accept that after 30 years of Windows we still can't have a seamless update, what I can't accept is why there isn't any useful progress & diagnostic information to help resolve these problems. The upshot is that after a week of trying various workarounds I still can't upgrade and the only solution seems to be a clean install of Windows - well that's not good enough, it will take ages to install and then ages, if you're lucky, to find all the apps/keys/licenses/etc . "Sorry we can't repair the puncture in your car you'll have to wait a month for a replacement car and you'll be without a car too".

0 Votes 0 ·

Similar problem ....errors 0xc19001e1 and 0X080078652 while trying to instal windows update version 20H2.
Installation stops at 61%...another recommended method stopped at 90% of installation preparation
I have also tried: "net stop wuauserv, net stop bits, rd /s SoftwareDistribution, net start wuauserv, net start bits" and no result.......................
Can anyone help?
THX

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SmilePls-6079 avatar image
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SmilePls-6079 answered

zazoucsh-8159 your solution perfectly worked. thanks for detailed reply.

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BjornW14-5413 avatar image
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BjornW14-5413 answered

Before the 0xc19001e1 error, my update (from 1909 to 20h2) was also stuck at 61%. (running Lenovo G505s)
I also tried with setting soundcard to microsoft, but I got the errorrmessage "no speakers found."

Here I found a second workaround: I inserted an USB-speaker/mic-adapter connected to an old headset.
Then it worked to replace the conexant driver with Microsoft HD-driver. The headset automatically become
the primary soundchannel when connected.

Now I am running 20H2.

Just one minor problem: I didnt get the "Whats new walk through" for Windows 10 v2004

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DanielGesua-2120 avatar image
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DanielGesua-2120 answered

Hello all,

I also have an ASUS, but it does not have Conexant drivers installed as far as I can tell, yet I'm having the same problem. For the past three days I tried everything:

  • The windows recovery tools (stuck in the same spot at 90%).

  • Dism.exe and sfc scans.

  • Attempting to install a brand new copy of windows via usb installation media (which eventually failed to finish).

  • Performing the windows recovery process with a full format of my personal files (again--to my relief--failed to complete).

  • Uninstalling every non-essential application and file the trying again.

  • Safe-mode

  • Direct online download of the patch (stuck in the same spot at 90%).

This problem prevented me from accessing my resume on the critical hours before a very important job interview.

My conclusion: As of now I have started dual booting Ubuntu 20.04. Virtually nothing that I use requires windows compatibility, and Linux is more secure, robust and suited to developers like me. I'm new to Linux and certainly nervous to make the switch, but it'll be a very valuable skill to develop, and I'll still have access to windows if I absolutely need to use something like Microsoft Office.

Then again there's always OnlyOffice which seems to be excellent at opening MS office file formats like .docx and .xlsx, is 100% free for personal use and fully open sourced. At this point, if all pans out I may just leave windows and never look back.

Why continue to live in fear of the dreaded Windows patch?

-DG









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