Cannot connect Azure Kinect DK device to PC

nelson mauricio reyes castaño 0 Reputation points
2023-10-12T20:23:04.44+00:00

The device is not recognized when connected to the computer. The sensor button is activated but it remains the same. It has been installed several times but without any response.

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
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  1. LeelaRajeshSayana-MSFT 13,456 Reputation points
    2023-10-12T23:38:24.0633333+00:00

    Hi @nelson mauricio reyes castaño Greetings! Welcome to Microsoft Q&A forum. Thank you for posting this question here. Kindly note that the platform currently supports only English. I have used online translator and converted your question. Apologies if there are any mistakes in the translation.

    It looks like the device is not getting recognized when you connect to the PC. Here are few debugging steps you can try to resolve this issue.

    • Check the status LED behind the device, if it's blinking amber you have USB connectivity issue and it doesn't get enough power. The power supply cable should be plugged into the provided power adapter. While the power cable has a USB type A connected, the device requires more power than a PC USB port can supply. So, don't connect to it to a PC port or USB hub.
    • Check that you have power cable connected and using USB3 port for data.
    • Try changing USB3 port for the data connection (recommendation to use USB port close to motherboard, for example, in back of the PC).
    • Check your cable, damaged or lower quality cables may cause unreliable enumeration (device keeps "blinking" in device manager).
    • If you have connected to laptop and running on battery, it may be throttling the power to the port.
    • Reboot host PC.
    • If problem persists, there may be compatibility issue.
    • If failure happened during firmware update and device has not recovered by itself, perform factory reset.

    Please also refer to the document Azure Kinect known issues and troubleshooting for more details and additional debugging steps around this issue. If the device fails to connect even after factory reset, please reach out to the Product warranty team

    If the response helped, please do click Accept Answer and Yes for the answer provided. Doing so would help other community members with similar issue identify the solution. I highly appreciate your contribution to the community.