Log into customsearch.ai returns error

Reinhard, Larry 0

When I sign in to Bing Custom Search (https://www.customsearch.ai/), the site returns an error:

{"error":{"code":"ServerError","message":"A server error occured"}}

How can I resolve this?

YutongTie-MSFT 47,096 Reputation points

2023-10-18T20:40:56.5266667+00:00

@Reinhard, Larry

Thanks for reaching out to us again, could you please clean your cache and try again since I just tried and I am able to get access to it. If you still have this issue, could you please share your networking details and your browser?

Regards,

Yutong
Reinhard, Larry 0 Reputation points

2023-10-18T20:52:53.27+00:00
I've tried clearing my cache and I've tried using Incognito mode; neither helps.

I'm using:

Google Chrome Version 118.0.5993.70 (Official Build) (64-bit) on Ubuntu.

Microsoft Edge Version 118.0.2088.46 (Official build) (64-bit) on Ubuntu.

Firefox Version 118.0.2 (64-bit)

You've only proven that your login works, not mine. My colleagues can also log in successfully using their credentials. I can successfully log into all other Microsoft online tools and the Azure portal.

I'm using our company's network, just like my colleagues. What kind of networking details do you want?
YutongTie-MSFT 47,096 Reputation points

2023-10-19T20:19:36.71+00:00

@Reinhard, Larry Thanks for your details, I have forwarded your case to product team for further investigation.

Regards,

Yutong
Reinhard, Larry 0 Reputation points

2023-10-19T21:22:57.8533333+00:00

Thank you. Let me know if I can provide any more information that would help.
Reinhard, Larry 0 Reputation points

2023-10-20T11:59:00.71+00:00

If it helps direct your investigation, it may be important that my Microsoft account name changed from lreinhar@floridabar.org to lreinhard@floridabar.org this past August. My email address, however, has always been and remains lreinhard@floridabar.org.
Reinhard, Larry 0 Reputation points

2023-10-20T12:03:55.0833333+00:00

I'd like to add that I'm under a bit of a deadline due to the transition away from Azure Cognitive Services.
YutongTie-MSFT 47,096 Reputation points

2023-10-22T22:59:00.18+00:00

@Reinhard, Larry Thanks for letting me know, I am happy to enable you a free support ticket for this case if you have no support plan to solve this issue, I guess this maybe caused by your account issue. Please let me know if you need that.

Regards,

Yutong
Reinhard, Larry 0 Reputation points

2023-10-23T12:22:41.55+00:00

I would appreciate any help you can offer even though I don't think I need a free support ticket because my account doesn't have an "issue." This seems to be a site bug. When will this be addressed?
YutongTie-MSFT 47,096 Reputation points

2023-10-31T06:18:44.1433333+00:00

@Reinhard, Larry Thanks for your follow up, this issue is still under investigation by product team, I saw your case, the support engineer should have request HAR file from you, once product team get the HAR file, they should be able to find the root cause. I will follow up again.

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Log into customsearch.ai returns error