Hello, I recently set up an Azure Kinect device, but when I try to check the device in the Azure Kinect Viewer, it displays "no available devices" and doesn't recognize the device. I've tried the following steps without resolving the issue: Connecting to a USB 3.0 port Using a different USB cable Reinstalling Azure Kinect drivers Running Windows Update to ensure the latest system version Temporarily disabling security software Testing on a different PC (the issue persists) I followed the official setup guide here but encountered this issue: Setup Guide There are no specific error messages, but in the Device Manager, Azure Kinect appears as an 'Unknown Device,' which leads me to believe this could be a driver issue or possibly a hardware malfunction. Do you have any advice or solutions for this problem? Are there any additional steps or checkpoints I should try? Thank you for your assistance. windows11

Issue with Azure Kinect Device Not Being Recognized - Displays "No Available Devices"

Haruto Watanabe 0

Hello,

I recently set up an Azure Kinect device, but when I try to check the device in the Azure Kinect Viewer, it displays "no available devices" and doesn't recognize the device. I've tried the following steps without resolving the issue:

Connecting to a USB 3.0 port
Using a different USB cable
Reinstalling Azure Kinect drivers
Running Windows Update to ensure the latest system version
Temporarily disabling security software
Testing on a different PC (the issue persists)

I followed the official setup guide here but encountered this issue: Setup Guide

There are no specific error messages, but in the Device Manager, Azure Kinect appears as an 'Unknown Device,' which leads me to believe this could be a driver issue or possibly a hardware malfunction.

Do you have any advice or solutions for this problem? Are there any additional steps or checkpoints I should try?

Thank you for your assistance.

windows11

Haruto Watanabe 0 Reputation points

2023-11-17T06:57:25.64+00:00

I would like to make a correction to my previous message. In the Device Manager, the Azure Kinect is recognized and listed correctly, not as an 'Unknown Device' as I previously mentioned. There are no specific error messages being displayed, but the device still shows as "no available devices" in the Azure Kinect Viewer.
AshokPeddakotla-MSFT 27,391 Reputation points

2023-11-17T15:59:46.05+00:00
Haruto Watanabe Greetings & Welcome to Microsoft Q&A forum!

Since the device is recognized correctly in the Device Manager, it is possible that the issue is with the Azure Kinect Viewer software.

Here are a few additional steps you can try:

Make sure that you have the latest version of the Azure Kinect SDK installed. You can download the latest version from the Microsoft website.

Try running the Azure Kinect Viewer as an administrator. Right-click on the Azure Kinect Viewer icon and select "Run as administrator."

Check if there are any pending updates for the Azure Kinect Viewer and install them.

Also, check Azure Kinect known issues and troubleshooting and see if it helps to identify the issue.

Do let us know if that helps or have any further queries.
Haruto Watanabe 0 Reputation points

2023-11-17T23:58:50.8666667+00:00
I have tried all the recommended steps, but unfortunately, the issue remains unresolved.

I installed the latest version of the Azure Kinect SDK. I downloaded it from the Microsoft website and the installation completed without any issues.

I attempted to run the Azure Kinect Viewer as an administrator. I right-clicked on the Azure Kinect Viewer icon and selected "Run as administrator," but this did not result in any change.

I checked for any pending updates for the Azure Kinect Viewer, but everything was already up to date.

I also looked into the Azure Kinect known issues and troubleshooting, but the information there did not seem to apply to my situation.

Despite following these steps, the problem persists. I would appreciate any further advice or suggestions you might have. If there are any other steps I should try or factors I should consider, please let me know.
Haruto Watanabe 0 Reputation points

2023-11-17T23:59:15.82+00:00
I have tried all the recommended steps, but unfortunately, the issue remains unresolved.

I installed the latest version of the Azure Kinect SDK. I downloaded it from the Microsoft website and the installation completed without any issues.

I attempted to run the Azure Kinect Viewer as an administrator. I right-clicked on the Azure Kinect Viewer icon and selected "Run as administrator," but this did not result in any change.

I checked for any pending updates for the Azure Kinect Viewer, but everything was already up to date.

I also looked into the Azure Kinect known issues and troubleshooting, but the information there did not seem to apply to my situation.

Despite following these steps, the problem persists. I would appreciate any further advice or suggestions you might have. If there are any other steps I should try or factors I should consider, please let me know.
Haruto Watanabe 0 Reputation points

2023-11-19T11:06:09.6933333+00:00
The specific error message displayed is as follows:

RuntimeClassInitialize(). Failed to find color camera in open camera: 0xc00d36d5

This error occurs each time I attempt to run the k4aviewer, preventing me from using the color camera functionality of the Azure Kinect device. I have ensured that the device is properly connected and have tried various troubleshooting steps such as reconnecting the device, using different USB ports, and restarting the system, but the issue persists.

Could you please provide guidance or assistance in resolving this issue? Any help in understanding and addressing this error would be greatly appreciated.

Thank you for your time and assistance.
Haruto Watanabe 0 Reputation points

2023-11-19T11:13:34.8133333+00:00
The specific error message displayed is as follows:

RuntimeClassInitialize(). Failed to find color camera in open camera: 0xc00d36d5

This error occurs each time I attempt to run the k4aviewer, preventing me from using the color camera functionality of the Azure Kinect device. I have ensured that the device is properly connected and have tried various troubleshooting steps such as reconnecting the device, using different USB ports, and restarting the system, but the issue persists.

Could you please provide guidance or assistance in resolving this issue? Any help in understanding and addressing this error would be greatly appreciated.

Thank you for your time and assistance.

Best regards,
AshokPeddakotla-MSFT 27,391 Reputation points

2023-12-06T15:47:26.1533333+00:00

Sincere apologies for the delayed response.

For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt?