How to fix event ID 1000, 1023 error with our web application?

Emily Fung 5 Reputation points
2023-11-20T10:33:12.19+00:00

We have a web application that is crashing randomly every day, when the crash happens, we found that there are some error events in Windows Event Viewer, since the error was generic and we would like to see if there any way that we could retrieve more information about the root causes about the application crash.

Here is the detail about the System Environment

  1. Microsoft Windows Server 2019 Standard / Microsoft Windows Server 2016 Standard
  2. IIS 10
  3. Target Runtimes for Web Application is .Net Framework 4.6.1

Here below with the event logging details:

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a

Faulting module name: clr.dll, version: 4.7.4038.0, time stamp: 0x63996b50

Exception code: 0xc0000005

Fault offset: 0x0000000000005f98

Faulting process id: 0xc98

Faulting application start time: 0x01da19e2a60d8d99

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

Report Id: 89213d20-693c-4027-9458-fe99ae43d53b

Faulting package full name: 

Faulting package-relative application ID: 

 

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a

Faulting module name: KERNELBASE.dll, version: 10.0.14393.5850, time stamp: 0x64253b4c

Exception code: 0xe0434352

Fault offset: 0x0000000000026ea8

Faulting process id: 0x1588

Faulting application start time: 0x01da19197ba467ca

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 20c059e3-3f2d-4285-8c0d-ceac0b681f5a

Faulting package full name: 

Faulting package-relative application ID: 

 

 

Application: w3wp.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF8FC605F98 (00007FF8FC600000) with exit code 80131506.

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Internet Information Services
Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,371 questions
.NET Runtime
.NET Runtime
.NET: Microsoft Technologies based on the .NET software framework.Runtime: An environment required to run apps that aren't compiled to machine language.
1,119 questions

1 answer

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  1. Sam Wu-MSFT 7,036 Reputation points Microsoft Vendor
    2023-11-21T03:47:15.8433333+00:00

    @Emily Fung

    This is a very generic error, there is no specific cause for this, so you need to debug the cause using IIS Debug Diagnostics Tool, this tool will generate detail log file, which will help you to identify the problem.

    About how to use the Debug Diagnostics tool you can refer to this link: How to use the Debug Diagnostics tool.

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