Microsoft Autopilot - Error 0x81039022

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BenjaminNEAU-9936 asked Oct 29, '20 Crystal-MSFT commented Nov 4, '20

Microsoft Autopilot - Error 0x81039022

Hello,

It has been several days since I had an error message when "Securing the equipment" when supplying a station via the White Gloove.

Error: 0x81039022

I haven't added any Compliance Policy to Intune, so I don't understand why I'm getting this error.

The error message occurs on physical and virtual hardware.

Do you have an idea ?

mem-intune-enrollment mem-autopilot

capture.png (947.8 KiB)

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Answer 1 · 2020-10-30T01:37:30.47Z

Crystal-MSFT answered Oct 30, '20 Crystal-MSFT commented Nov 4, '20

@BenjaminNEAU-9936 For the error we get, based on my research, the possible cause can be with TPM. For Autopilot white-glove, it has been replaced with: pre-provisioning. To enroll with this method, physical devices needs to support TPM 2.0 and device attestation. Virtual machines aren't supported. We can see more details in the following link:
https://docs.microsoft.com/en-us/mem/autopilot/pre-provision#prerequisites

Please check if we meet all the prerequisites.

Hope it can help.

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Crystal-MSFT · Nov 04, 2020 at 03:30 AM

@BenjaminNEAU-9936 , Hope everything is going well. I am writing to see if there's any update on our issue. If yes, feel free to let us know.

Thanks and have a nice day!

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