Cannot connect to any shared printers from some Windows 10 workstations

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DarrellGraham-6073 asked Oct 29, '20 AkhileshPatel-9933 commented Apr 26, '22

Cannot connect to any shared printers from some Windows 10 workstations

Hello,

We have a Windows domain with about 3000 endpoints, all running Windows 10 version 1909. One week ago users started to report that they cannot print to any device shared from any print server. They also cannot install any new printers from any print server regardless of the printer manufacturer or model. If a tech logs into the computer under a different profile, they also cannot install any printers from any print server. However, if we assign the affected end user to a new computer they can install printers just fine. The problem does not follow the user. Oddly this doesn't seem to affect everyone at the same time. We are getting 2-10 callers per day.

Most users are working just fine with no issues. They can install and use printers from both print servers. We have two, one running Server 2016 and another running Server 2019. The issue seems to be isolated to these workstations. The issue appeared exactly 7 days ago, but no updates, security patches or new software were installed immediately prior to the start of the problem. I have reviewed change logs and no changes were made to the network or domain either.

So far the only solution we have found is to reinstall the operating system. There are no log files for these events on either the client or the print server. We tried removing the computer form the domain and rejoining and removing all printers and drivers. Wireshark doesn't show any issues with communication to the print server. We can clearly see the client send an OpenPrinterEx request, it gets the expected response from the server, and then the client inexplicably sends a ClosePrinter Request. The client and the server repeat this several times before it fails.

The errors we receive pop-up almost instantaneously.
When browsing to the print server by using the UNC path \\PrintServer, then right-click-> Connect on the desired printer we get the error: Windows couldn't connect to the printer. Check the printer name and try again. If this is a network printer, make sure the printer is turned on, and that the printer address is correct.

When attempting to install by opening Printers and scanners and selecting "Add a printer or scanner", we get the error: We can't install this printer right now. Try again later or contact your network administrator for help. The Error #14 doesn't seem to be valid error that I can find?

We are baffled and would appreciate any assistance.

Thank you

windows-server-print

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Sanjay-3516 · Oct 30, 2021 at 01:48 PM

Nothing is working for me though. Network Printer is visible to Add Printer. But it just would not connect to it. All sharing options are as it is.

System Update history informs both KB5005565 and KB5006670 have been successfully installed. But I can't see them anywhere when I go to Uninstall panel.

Hope anyone can help please.

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AndyCritcher-6973 Sanjay-3516 · Nov 04, 2021 at 08:51 AM

Hello,

I have, like many below, just spent three days uninstalling and reinstalling my printers trying to fixing this issue. For three days I have received other peoples email just so that they can print their attachments etc. I finally found this email trail stating that KB5006670 causes the issue. I have uninstalled this from my machine and 'hey-presto' my printers work! But the story does not end there - I have automatic updates on to keep my machine up-to-date and secure (also to keep IT happy) and last night my machine and others rebooted with an automatic update and the patch is back and we can no longer print! So... I have just started the uninstalling on our machines and get a cup of coffee.

Please - can someone at Microsoft please, please fix this?

Regards

Andy

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JohnPaoloManlangit-5061 Sanjay-3516 · Dec 03, 2021 at 01:57 AM

Same for me , Still not working

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NIPUNSHETH-7450 · Dec 06, 2021 at 12:33 PM

Please install windows update KB5007253. It will resolve all issues.
I had a similar problem. struggled for 2 months. Today after installing the above update from the offline installer / Microsoft update catalog, my issue is resolved.
Visit https://www.catalog.update.microsoft.com/Search.aspx?q=KB5007253 and download update suitable to your system.

Best regards

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AkhileshPatel-9933 · Apr 26 at 01:16 PM

HI,

The Best Resolution is change the Hostname of System and try it the problem will get resolved. If issue is still there just change the Workgroup name from WORKGROUP to W and proceed .

Above steps will resolve your Issue's.

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Answer 1 · 2020-11-25T02:05:57.437Z

DarrellGraham-6073 answered Nov 25, '20 ShahzaibKhan-8690 commented Feb 16, '22

We finally figured this out. There was an update (KB4052623) that fixed the inability to add printers. Impacted machines must have missed previous version updates, for whatever reason and were failing with the below error on the MpPrintFlt.dll in System32. Updating Defender to the latest platform version (4.18.2010.7) solved the issue.

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JohnPaoloManlangit-5061 · Dec 03, 2021 at 01:42 AM

This is the last method I've tried after all the uninstalling and installing of Specific patch,cumulative,security or whatsoever update is needed to make this printer sharing on network to be connected to the server host where the printer is installed and been shared. But its sad to say that I still dealing with it until now since last October first week. I'm hoping to have answers here, been doing this to a mere 40 units or so.

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ShahzaibKhan-8690 · Feb 16 at 07:09 AM

How come it is related to windows defender? I have the same problem in my environment but only with laser printer and that too with random machines.

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Answer 2 · 2021-11-18T02:21:03.76Z

NguynTu-9652 answered Nov 18, '21 NIPUNSHETH-7450 commented Dec 6, '21

Hello. 100% OK

Computer manage printer: Set password
Computer client: control panel/Credential Manager/ Add a Windows Credential/Add a windows credential.
Login pass and user

Also shown and discussed in this video:
https://www.youtube.com/watch?v=Gsc2tKD10pc

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Sanjay-3516 · Nov 19, 2021 at 12:49 PM

Thanks a lot man. It worked.

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NIPUNSHETH-7450 · Dec 06, 2021 at 12:40 PM

Please install windows update KB5007253. It will resolve all issues.
I had a similar problem. struggled for 2 months. Today after installing the above update from the offline installer / Microsoft update catalog, my issue is resolved.
Visit https://www.catalog.update.microsoft.com/Search.aspx?q=KB5007253 and download update suitable to your system.

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Answer 3 · 2021-10-21T23:47:17.337Z

EricTweedy-5484 answered Oct 21, '21 DonAbernathy-3997 commented Nov 11, '21

Try uninstalling KB5006670 on the Win10 boxes

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DonAbernathy-3997 · Oct 22, 2021 at 02:42 PM

i looked that update is not installed..

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DonAbernathy-3997 DonAbernathy-3997 · Oct 29, 2021 at 01:58 PM

I removed that update from all pcs, no luck.. still not printing..

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MikeAu-4973 · Oct 29, 2021 at 11:17 AM

Thank you. I've been pulling my hair out with this issue for the last two weeks.
Win 10 was telling allowing me to select the PC and the Printer, but just would not install it.
Uninstalled this KB and BANG! Installed and working with no issues.
Thank you again.

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DonAbernathy-3997 MikeAu-4973 · Nov 11, 2021 at 02:18 PM

I wish this fixed my issues.. these are brand new windows 10 installs...

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Answer 4 · 2022-03-08T15:57:09.527Z

BruceGrell-5442 answered Mar 8, '22

I have tried to install the KB5007253 to fix printer networking issues, but I get an error That Windows Standalone installer- This update is not applicable to this computer. I am trying to install the one that coordinates with my Windows version 21H2 x64.

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Answer 5 · 2021-12-06T12:34:01.017Z

NIPUNSHETH-7450 answered Dec 6, '21

Please install windows update KB5007253. It will resolve all issues.
I had a similar problem. struggled for 2 months. Today after installing the above update from the offline installer / Microsoft update catalog, my issue is resolved.
Visit https://www.catalog.update.microsoft.com/Search.aspx?q=KB5007253 and download update suitable to your system.

Best regards

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Answer 6 · 2021-12-06T12:33:52.453Z

NIPUNSHETH-7450 answered Dec 6, '21 ankosoftvn commented Dec 7, '21

Please install windows update KB5007253. It will resolve all issues.
I had a similar problem. struggled for 2 months. Today after installing the above update from the offline installer / Microsoft update catalog, my issue is resolved.
Visit https://www.catalog.update.microsoft.com/Search.aspx?q=KB5007253 and download update suitable to your system.

Best regards

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ankosoftvn · Dec 07, 2021 at 06:03 AM

Yes, update KB5007253. It will resolve all issues

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Answer 7 · 2021-11-30T06:13:43.427Z

ankosoftvn answered Nov 30, '21 SRRC-9514 commented Jan 14, '22

Microsoft releases update KB5007253 that fixes network printing errors 0x000006e4, 0x0000007c, or 0x00000709
Update now
https://support.microsoft.com/en-us/topic/november-22-2021-kb5007253-os-builds-19041-1387-19042-1387-19043-1387-and-19044-1387-preview-d1847be9-46c1-49fc-bf56-1d469fc1b3af

My computer share print or print LAN ok
https://www.youtube.com/watch?v=lck7fsJOc00

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Sanjay-3516 · Nov 30, 2021 at 09:45 AM

Can you please advise which update fixes network printing error 0x00000bc4 on Windows 10 Home Single Language, Version 21H1, OS Build 19043.1348.

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ankosoftvn Sanjay-3516 · Nov 30, 2021 at 10:04 AM

You try to see the link https://support.microsoft.com/en-us/topic/november-22-2021-kb5007253-os-builds-19041-1387-19042-1387-19043-1387-and-19044-1387-preview-d1847be9-46c1-49fc-bf56-1d469fc1b3af

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NIPUNSHETH-7450 · Dec 06, 2021 at 12:39 PM

Yes, Absolutely True..

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SRRC-9514 · Jan 14 at 02:05 PM

We have just discovered this issue after rolling out a fully updated image. This had the 2021-12 Cumulative update (KB5008212) and supersedes KB5007253. I have even installed the latest 2022-01 Cumulative and we still get the 0x0000007c error. The only fix I have found is to replace 2 files from the 2021-09 update which are spoolsv.exe and win32spl.dll.

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Answer 8 · 2021-11-19T12:34:23.273Z

Sanjay-3516 answered Nov 19, '21

SOLVED for me at least for now. I am able to print on Network Shared Printer from Client PC.

You may visit the below YouTube link and try yourself. Hopefully it will work on all Client PCs:

https://www.youtube.com/watch?v=Gsc2tKD10pc

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Answer 9 · 2021-11-10T04:12:26.67Z

HenryWu8310-0981 answered Nov 10, '21

We have about 40 printers installed on windows server, and recently we found we cannot install/connect them on client PC. it struggled me for several days.
Finally we found that we just select “Render printer jobs on client computers” on printer properties, then it works. Maybe you can try that.

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Answer 10 · 2021-11-09T16:29:18.403Z

DonAbernathy-3997 answered Nov 9, '21 NIPUNSHETH-7450 commented Dec 6, '21

I still have 4 computers that cant print to a shared dymo... all worked fine before replacing the computers with brand new comps with window10 pro installed.. I have removed the suggested updates, still cant print. the only computer that can print to the shared dymo is the server.

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NIPUNSHETH-7450 · Dec 06, 2021 at 12:41 PM

Please install windows update KB5007253. It will resolve all issues.
I had a similar problem. struggled for 2 months. Today after installing the above update from the offline installer / Microsoft update catalog, my issue is resolved.
Visit https://www.catalog.update.microsoft.com/Search.aspx?q=KB5007253 and download an update suitable to your system.

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