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GouthamiPingali-6568 avatar image
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GouthamiPingali-6568 asked SeanAchim-9745 commented

unable to open MS Word/Excel documents on our all SharePoint Sites online

We're unable to open MS Word or Excel documents on our all SharePoint Sites : -

https://molsoncoors.sharepoint.com/teams/PPMDevtoShare/bpsdev/Documents/Forms/AllItems.aspx

Please reference the attached screen shot for the error message

office-sharepoint-onlineoffice-excel-itprooffice-word-itpro
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Have you solved this problem?

I'm assuming that the problem was that you needed to use a different version of Office and that you were told to move over to O365?

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1 Answer

JerryXu-MSFT avatar image
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JerryXu-MSFT answered

Hi, @GouthamiPingali-6568 ,

We are not allowed to access your tenant so if you have screenshots, please add them into the post. You can easily add a picture with copy and paste.

For now, we're investigating a problem that may be preventing users from accessing documents via the Microsoft Word app. Please refer to OO225507 in the admin center for further details.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.