Azure Bot and Teams

家源林 0

On October 26, 2023, I was able to integrate Azure Bot with Teams successfully. However, when attempting to use it again in November, I encountered difficulties. An error message stating, "Cannot send messages," appeared without specifying a particular error.

Upon researching Microsoft's FAQ, there was mention of permission issues related to Teams. I checked with administrator privileges and confirmed that permissions for custom apps and global apps, among others, were already enabled.

Could you please provide guidance on how to configure the integration between Azure Bot and Teams?

YutongTie-MSFT 46,996 Reputation points

2023-12-13T01:16:51.5133333+00:00

@家源林 Thanks for reaching out to us, I just added Microsoft Teams Development tag for visibility of Teams Development experts for you.

Regards,

Yutong
Prasad-MSFT 5,701 Reputation points Microsoft Vendor

2023-12-13T05:14:04.7566667+00:00

Could you please provide more details on your issue? Please do share the documentation which you are following along with the repro steps, so that we can investigate this at our end.
Prasad-MSFT 5,701 Reputation points Microsoft Vendor

2023-12-13T05:15:13.63+00:00

Could you please provide more details on your issue? Please do share the documentation which you are following along with the repro steps, so that we can investigate at our end.
家源林 0 Reputation points

2023-12-14T00:00:43.3833333+00:00
hi @Prasad-MSFT
Thanks for your response,

The steps are as follows:

Create an Azure bot.

Configure Teams in the Channel settings of the Azure bot.

Click on "Open in Teams" within the Azure bot Channel.

In Teams, the message "Cannot send messages" is displayed.
家源林 0 Reputation points

2023-12-14T00:03:55.8766667+00:00
hi @Prasad-MSFT

Thanks for your response,

The steps are as follows:

Create an Azure bot.

Configure Teams in the Channel settings of the Azure bot.

Click on "Open in Teams" within the Azure bot Channel.

In Teams, the message "Cannot send messages" is displayed.
Prasad-MSFT 5,701 Reputation points Microsoft Vendor

2023-12-14T05:31:14.8766667+00:00
The error message "Cannot send messages" indicates that there might be an issue with the permissions or configuration of your bot.

Ensure that your Azure Bot Service is properly configured and running without any errors.

Make sure that your bot has the necessary permissions to send messages in Teams. Bots require specific permissions to interact with users and send messages. You can check the permissions settings in the Azure portal or through the Microsoft Teams admin center.

Ensure that the necessary permissions are enabled for custom apps and global apps in the Teams admin center. This includes permissions related to messaging and bot integration.

If the issue persists, try testing your bot in a different channel or with a different user. This can help determine if the issue is specific to a certain context or user.
家源林 0 Reputation points

2023-12-14T08:17:46.4566667+00:00

hi @Prasad-MSFT

① The Azure Bot service has been properly configured and is operational.

② Please verify that permissions have been enabled based on the description in the following URL: https://learn.microsoft.com/ja-jp/microsoftteams/teams-custom-app-policies-and-settings#allow-users-to-upload-custom-apps

If there are additional configuration steps on the Azure website, could you please provide them?

1 answer

Prasad-MSFT 5,701 Reputation points Microsoft Vendor

2023-12-18T13:33:23.0966667+00:00

This behavior is by design in New Teams Client.

To interact with bot via azure portal, you need to have side loading of apps enabled in the tenant.
For classic Teams also, same behaviour will be implemented but we don't have exact ETA to share.

Reference docs:
Enable custom Teams apps and turn on custom app uploading: https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/prepare-your-o365-tenant#enable-custom-teams-apps-and-turn-on-custom-app-uploading

Upload your app in Teams: https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/deploy-and-publish/apps-upload

Please refer this thread: https://github.com/MicrosoftDocs/msteams-docs/issues/9743

Thanks,

Prasad Das

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