Azure Kinect DKのカメラが起動しません．

綾乃 竹山 0 Reputation points
2023-12-13T05:07:50.7+00:00

Azure Kinect DKの3.5mm同期ポートにパルスジェネレータを接続し，パルスジェネレータからMicrosoftの「外部同期トリガーの使用」に記載されている信号を送りました．その後，再びAzure Kinect DKをAzure Kinect Viewerで起動させたところ，「Failed to start device! If you unplugged the device, you must close and reopen the device.」と表示され，デバイスが起動しませんでした．

Firmwareの更新やデバイスのリセットを行っても，デバイスは起動しませんでした．

どうすればいいでしょうか？

また，修理に出すことになった場合，どのようにすれば修理に出すことができますか？

ご教授いただけますと幸いです．

English translation:
A pulse generator was connected to the 3.5mm sync port of the Azure Kinect DK, and the pulse generator sent the signal described in Microsoft's "Using an external sync trigger." After that, when I started Azure Kinect DK again using Azure Kinect Viewer, the message "Failed to start device! If you unplugged the device, you must close and reopen the device." was displayed and the device did not start.

Even after updating the firmware and resetting the device, the device did not start.

What should I do?

Also, if I decide to send it in for repair, how can I do it?

I would appreciate it if you could teach me.

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
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  1. AshokPeddakotla-MSFT 27,391 Reputation points
    2023-12-13T09:16:52.6466667+00:00

    綾乃 竹山 Greetings!

    It seems like the external sync trigger may have caused some damage to the device.

    I understand that you have performed a basic troubleshooting. Did you check Azure Kinect known issues and troubleshooting guide?

    Also, if I decide to send it in for repair, how can I do it?

    Before contacting hardware support, make sure that you have set up and updated Azure Kinect DK. To test if the device is working, use the Azure Kinect viewer. Find out more on our Azure Kinect DK help page. You may also want to check out our known issues and troubleshooting.

    Get help with a device or sensor functionality, firmware updates, or purchasing options.

    For more information on support offerings, learn more at Microsoft support for business.

    EU Declarations of Conformity for Microsoft hardware products is here

    Please see Azure Kinect support options and resources for available support options and resources.
    Hope this helps. Do let us know if you have any further queries.

    If the response helped, please do click Accept Answer and Yes for was this answer helpful.

    Doing so would help other community members with similar issue identify the solution. I highly appreciate your contribution to the community.