Error on Pearson OnVue

El Hadji Omar Moutari Dan Joumèye 5 Reputation points
2023-12-27T19:27:56.49+00:00

Hi, i am getting below error on OnVue

Video streaming connection results and requirements:

Your home/office network failed to connect to the required video streaming service.

The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.

How to connect to our video streaming service:

  • Contact your network administrators and ensure the following:
    • Any network filtering software is disabled
      • WebRTC WebSocket connections must be allowed to ..cloud.wowza.com on TCP port 80, 443, 1935.

How can I fix this please?

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,172 questions

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. S.Sengupta 15,111 Reputation points MVP
    2023-12-28T00:43:00.16+00:00

    If possible, try connecting to the Pearson Vue system check from a different device on your network. This will help determine if the issue is specific to your device or your network.

    Update your network adapter drivers to the latest version.

    Temporarily disable any firewalls or security software: These might be blocking the connection to Wowza.com. Remember to re-enable them after troubleshooting.

    0 comments
  2. Karlie Weng 14,106 Reputation points Microsoft Vendor
    2023-12-29T05:58:23.7+00:00

    Hi,

    You may manually disable Windows Firewall and uninstall 3<sup>rd</sup> party protection software temporarily and check the result. Or re-start system in clean boot to determine whether a background program is interfering with your network.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    Besides, we can use Telnet command line tool or Test-NetConnection PowerShell tool to check network connection about “cloud.wowza.com on TCP port 80, 443, 1935”.

    telnet:

    https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/telnet

    Test-NetConnection:

    https://learn.microsoft.com/en-us/powershell/module/nettcpip/test-netconnection?view=windowsserver2022-ps

  3. Jason Haywood 0 Reputation points
    2024-04-05T14:27:16.3633333+00:00

    I saw this error happens when you're using yesterday's code. Turns out all you have to do is go back and click the Run System Test button again, it gives you a new code, I also redownloaded the file for good measure, ran just fine. Good luck!