Access Denied when trying to access the Health Bot Management portal

Question

I am the owner and creator of our Azure subscription. I have the top level admin privileges. But when I click on the link to my Azure Health Bot Management Portal, all I get is a picture of a cat and an "Access Denied" message.

I even tried adding other users to have various levels of access and they all get the same Access denied message.

How do I solve this?

Answer 1

Thanks for the question, Here are some steps you can take to troubleshoot this issue:

1. Verify User Access: Ensure that the users have been assigned the correct level of permissions. Azure AI Health Bot supports three levels of permissions: Admin, Editor, and Reader. You can assign user access based on the user’s organization email or user’s Microsoft Account (MSA), or based on Groups within your organization’s Azure Microsoft Entra ID.
2. Check Authentication: If you manage user authentication via Microsoft accounts, you are responsible for revoking access manually via the management portal. User authentication via Group ME-ID is automatically revoked when the user is removed from your Microsoft Entra ID group.
3. Assign User Access: You can assign user access based on user email or Groups within your organization’s Azure Microsoft Entra ID.

Answer 2

Hello @Adreanna Pedersen

Thanks for reaching out to us again, I hope your issue is resolved, but in case you still need help, please refer to below information and let us know if you need more.

Azure AI Health Bot supports two ways to manage permissions to the bot instance management portal:

1. User’s organization email or user’s Microsoft Account (MSA)
2. Groups within your organization’s Azure Microsoft Entra ID

Warning Organizations that manage user authentication via Microsoft accounts are responsible for revoking access manually via the management portal. User authentication via Group ME-ID is automatically revoked when the user is removed from your Microsoft Entra ID group. If you still see this error happening which blocks your usage, please let us know and we will help you to debug the access issue further.

Regards,

Yutong

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