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Lolix2 asked ·

Windows 2019 RDSH - USB Camera. “The device could not start. (code 10)”

An USB camera is well redirected to the Windows side (2019 RDSH). But there is an error in de the Device manager “The device could not start. (code 10)”. It works well on Windows 10.
The client is a Dell Wyse thin client . On that client other USB cameras are working well (logitech, MCAD)

windows-remote-desktop-serviceswindows-server-2019
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Hey @Lolix2

Before we go further, I would like to confirm the following questions:

  1. Is the RDSH set up on VM or on-premises server?

  2. Can other device be redirect, like printer?

  3. When did the issue first occur? And have you installed any update or third party software on the windows server before the issue happened?

  4. Does the issue occur on multiple computers or a specific computer?

  5. Was there any errors shown in the event logs?

Best regards
Karlie

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Hello @Lolix2

Good day!

I'm just following up to make sure you received my last reply.

You can enable email notifications for a variety of different events in Microsoft Q&A:
https://docs.microsoft.com/en-us/answers/articles/67444/email-notifications.html

If you have any further questions or suggestions about this case, please let me know.


If the Answer is helpful, please click "Accept Answer" and upvote it.
Best Regards
Karlie

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Hello @Lolix2

Have the problem resolved?If any problem, welcome to feedback!

---Please Accept answer if the reply is helpful---

Thanks
Karlie

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1 Answer

Reza-Ameri avatar image
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Reza-Ameri answered ·

Make sure install the latest driver for the device.
In case you have access to a Windows 10 device, open start and search for feedback and open the Feedback Hub app and in the list select Windows Server and report this issue.

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