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Sharepoint - Versions of this item cannot be deleted because it is on hold or retention policy.

unknown_25 21 Reputation points
2024-01-17T07:31:14.75+00:00

Hi , I have been facing the below issue while deleting the version history of any documents in the tenant. User's image

User's image

There is nothing like retention policies, label policies that are configured to this tenant.

User's image

Could anyone suggest the solution to try to fix this issue or anything else to check? Thanks in advance.

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  1. Haoyan Xue_MSFT 21,236 Reputation points Microsoft Vendor
    2024-01-17T08:26:48.6166667+00:00

    Hi @unknown_25 ,

    The error message “Versions of this item cannot be deleted because it is on hold or retention policy” usually appears when a retention policy or eDiscovery hold is blocking the deletion of the document version .

    You mentioned that there are no retention policies or label policies configured for your tenant. However, it’s possible that there might be an invalid retention policy that is blocking the deletion. To verify this, you can run a diagnostic test in the Microsoft 365 admin center. You can follow these steps:

    1. Go to the Microsoft 365 admin center. Select Run Tests: Invalid Retention or grace eDiscovery Hold
    2. In the Run diagnostics section, either type or copy and paste the URL of the SharePoint or OneDrive site that you want to delete.
    3. Select Run Tests.

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    1 person found this answer helpful.