Unable to change and switch to other tenant directory of MS Teams Cross Tenant Sync

Zaw Ye Wint Aung 0

Dear Microsoft Customer Service Support and members, May i know how the way to fix the issue about Unable to change and switch to other tenant directory of MS Teams mobile app after Cross Tenant Sync but PCs are working fine can change switch directory to other tenant. Hope, could you guide me the way to resolve it. Rgds, Zaw Ye Wint Aung @ Zaw

JamesTran-MSFT 36,476 Reputation points Microsoft Employee

2024-02-01T21:27:56.78+00:00

@Zaw Ye Wint Aung
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1 answer

LiweiTian-MSFT 14,940 Reputation points Microsoft Vendor

2024-01-25T01:57:58.43+00:00

Hi @Zaw Ye Wint Aung

Please make sure you have correctly configured cross-tenant synchronization, please refer to this document to determine the steps.

If the issue does not occur in the Teams web or desktop client, try uninstalling Teams on the mobile client and reinstalling it.

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Zaw Ye Wint Aung 0 Reputation points

2024-01-25T02:42:16.2666667+00:00

Hi! MSFT, Thanks for your support sharing. But documentation page as you mentioned which is getting error. I've already tried in mobile Teams App but same happened and no changes. Hopefully, Could you please kindly support me for this issue? We can switch tenant directory in Windows PCs but unable in mobile App. Is it may be related with Enable guest self-service sign up via user flows? Please, check my current setting

LiweiTian-MSFT 14,940 Reputation points Microsoft Vendor

2024-01-25T05:55:43.0966667+00:00

Hi @Zaw Ye Wint Aung

According to the official documentation, You can associate user flows with apps built by your organization. User flows can't be used for Microsoft apps, like SharePoint or Teams.

So the problem should not be related to guest self-service sign up via user flows. Are you currently using an Android phone or an Apple phone? Please try another phone to see if you can log in.

Zaw Ye Wint Aung 0 Reputation points

2024-01-25T08:17:39.2933333+00:00

Hi! @LiweiTian-MSFT Yes, issue is only in MS Team mobile app both android and iOS. It unable to switch to cross synced tenant directory. We are using B2B collaboration. PCs are unable to switch. Here is the link from Microsoft as much as i observed https://learn.microsoft.com/en-us/entra/external-id/add-users-information-worker

LiweiTian-MSFT 14,940 Reputation points Microsoft Vendor

2024-01-25T08:35:23.8233333+00:00

Hi @Zaw Ye Wint Aung Please reset Teams on your mobile device:

a. On your mobile device, try logging out of Teams.

b. Clear the app cache or data (on iOS, you may need to uninstall and reinstall the app; on Android, you can clear the cache from the app settings).

c. Log in again and check whether the guest organization is displayed.
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Unable to change and switch to other tenant directory of MS Teams Cross Tenant Sync

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