Share via

That Fingerprint is too similar to one that's already set up.

Balwant Yadav 0 Reputation points
2024-02-04T14:46:38.03+00:00

I'm currently facing a challenge while attempting to add my fingerprint on my laptop. The error message I encountered states, "That fingerprint is too similar to one that's already set up." I followed the provided instructions, which included executing the command 'certutil -deletehellocontainer' in CMD, rebooting the system, and re-registering the PIN, I'm still unable to successfully enroll my fingerprintScreenshot 2024-02-04 111401

Any guidance or solutions would be highly appreciated. Thank you.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,414 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,749 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,846 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Pavel yannara Mirochnitchenko 11,986 Reputation points MVP
    2024-02-05T08:34:23.5833333+00:00

    Please confirm, have you tested multiple fingers? Another way would be to delete the device driver from Device Manager, restart and let Windows re-install the fingerprint driver.

    1 person found this answer helpful.
    0 comments
  2. Givary-MSFT 28,576 Reputation points Microsoft Employee
    2024-02-26T12:54:20.2866667+00:00

    @Balwant Yadav Apologies for the delayed response, would recommend removing the corresponding Windows driver for the finger reader, and letting Windows 11 auto-reinstalled/restart the device, these steps helped one of our community members to resolve this issue. Same has been documented in this QnA post - https://learn.microsoft.com/en-us/answers/questions/1413309/that-fingerprint-is-too-similar-to-one-thats-alrea

    0 comments