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I am having azure ad joined laptop and its facing sync issue that sync could not be initiated I am facing an issue in my Azure ad join laptop and there is an issue that sync could not be initiated 0x80190190

Vanshika Parmar 0 Reputation points
2024-02-06T07:02:16.6166667+00:00

I am facing an issue in my Azure ad join laptop and there is an issue that sync could not be initiated 0x80190190 and in event logs, I am getting an error that MDM Session: OMA-DM message failed to be sent. Result: (Bad request (400).). I am attaching a screenshot of the errors I am facing. Please help me to resolve these errors.

image (1).pngUser's image

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,274 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,489 questions
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  1. Crystal-MSFT 44,416 Reputation points Microsoft Vendor
    2024-02-06T07:30:10.15+00:00

    @Vanshika Parmar, Thanks for posting in Q&A. For the sync error, I have met one similar issue before. It can be that a registry key that was completely missing from the devices

    HKLM\SOFTWARE\Microsoft\Provisioning\OMADM\Accounts*guid*\SslClientCertReference User's image

    If not there, please create this key with the Intune MDM certificate thumbprint. with the value like MY;System;thumbprint

    User's image

    Hope the above information can help.

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