Hi Ian,
Is the account in one of the Regions that don't allow customer-initiated conversion? Below is list where it is not supported:
- (Europe) Italy North
- (Europe) UK South
- (Europe) Poland Central
- (Europe) West Europe
- (Middle East) Israel Central
- (North America) Canada Central
- (North America) East US
- (North America) East US 2
If yes, when creating new support request select Service type: Storage Account Managment, select the storage account from the dropdown, Problem type: Data Migration, Problem subtype: Migrate to ZRS, GZRS or RA-GZRS
Please click Accept Answer and upvote if the above was helpful.
Thanks.
-TP