question

Ashi-1434 avatar image
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Ashi-1434 asked JigneshPatel-7305 commented

Not able to reset the password using email address in Azure B2C

We have selected "Username" as a identity provider for local account in Azure AD B2C.
and selected "User ID signup" identifier for creating the "Sign up and sign in" user flow.
So the user is successfully able to sign-up and sign-in using user name.

NOTE: We are collecting Username, Email and Password during the signup

For the Password rest user flow we have opted "Reset password using email address" as an identity provider

But if we try to reset the password using the email address, we are getting the below error after verifying the code received to our registered email id
"An account could not be found for the provided user ID"
38001-password-reset-error.png

If we opt "Reset password using email address" then user is successfully able to reset their password without any error.


azure-ad-b2c
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Hi, do you still require assistance? If not, please mark the answer as verified.

Thank you,
James

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1 Answer

alfredorevilla-msft avatar image
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alfredorevilla-msft answered JigneshPatel-7305 commented

Hello @ashi-1434, this is not possible using user flows since only 1 identity of type username is stored in the user.

Let us know if this answer was helpful to you. If so, please remember to mark it as the answer so that others in the community with similar questions can more easily find a solution.

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