question

GrahamHyland-2824 avatar image
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GrahamHyland-2824 asked IsmaeelMalik-8314 answered

That Microsoft account doesn’t exist. Enter a different account or get a new one.

When trying to log a user onto Windows 10 I get the attached error, the user is an MS365 licensed user, and a different user on the same domain has no problem,
I can actually add this account as a work account but not sign in....
I'm bamboozelled

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Hi, do you still require assistance? If not, please mark the answer as verified.

Thank you,
James

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DSPatrick avatar image
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DSPatrick answered GrahamHyland-2824 commented

Can you sign on here with same account?
https://www.office.com/



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Yes i can with no issues,
thanks

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GrahamHyland-2824 answered

Yes i can with no issues

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DSPatrick avatar image
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DSPatrick answered GrahamHyland-2824 commented

Can you logon to windows 10 locally?






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Yes, that works, and i can add the account successfully ad a work account, and for calander and email

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DSPatrick avatar image
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DSPatrick answered JimRomani-5441 commented

May need to add your microsoft account again. Open All Settings\Accounts\Family & other people\Add someone else


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Hi my son removed my wife's Hotmail account user name from the alias list and now when I tried to add it back it says it's part of a reserved domain. Is there a way to retrieve her Hotmail account back? I have tried everything.
Jim

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IsmaeelMalik-8314 avatar image
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IsmaeelMalik-8314 answered

Hi

My daughter removed my work Hotmail account user name from the alias list and now when I tried to add it back it says it's part of a reserved domain.

However, when I try to log in with my removed account I receive following message

"that Microsoft account doesn't exist, try a different account"

Is there a way to retrieve my Hotmail account back?

I have tried everything.

Ismaeel

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