question

GailQuigley-0132 avatar image
2 Votes"
GailQuigley-0132 asked ·

After iOS 14 updates, required to reset password for Outlook in Apple Mail App

Each time I do an update of iPadOS since the release of 14 (14, 14.0.1, 14.1, and 14.2) I am required to reset my password for the Apple Mail App Outlook Account. I am also required to do a MFA which is usually only required when I change my password. what is happening.

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The Apple mail app keeps asking for the password to be re-entered a few times in a week, sometimes twice a day.

6 Votes 6 ·

I’m having exactly the same issue with multiple accounts from outlook. It keeps asking to introduce the password. I’m on iOS 14.

3 Votes 3 ·

Me too - three times since last iOS update - seriously annoying.
Initially could ignore... mail still worked.
Now had to reset password as couldn’t remember new one I reset only 2 days ago ffs.

1 Vote 1 ·

I’m having exactly the same issue with multiple accounts from outlook. It keeps asking to introduce the password. I’m on iOS 14.

3 Votes 3 ·

I am having the same issue. With three hotmail accounts on my recently updated to iOS 14 iPhone. It does not affect other non Microsoft email accounts.

2 Votes 2 ·

Same. I’ve changed now to Spark client email. Disabled Mail app for now until this is fixed.

0 Votes 0 ·

The issue about Outlook account in Apple Mail is not supported in our forum, so wemodified the tag, thanks for your understanding.

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JadeLiang-MSFT avatar image
0 Votes"
JadeLiang-MSFT answered ·

Hi @GailQuigley-0132,
Could this issue be reproduced on other account? If it only happened to your outlook account, the issue may be related to this account. I also have researched a lot about your issue and found a thread that mentioned the Office 365 MFA and the Apple Mail app for iOS, please kindly check if it’s also helpful to you.

If that’s invalid or you still would like to know more about it, due to here we mainly focus on general issues about Outlook desktop client, we may know little about the outlook account in Apple Mail, in order to solve your issues better, please kindly post a new thread in this forum:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account-mso_imobile?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your question will be resolved soon.


If the response is helpful, please click "Accept Answer" and upvote it.
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SSengupta-4080 avatar image
0 Votes"
SSengupta-4080 answered ·
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SimonZhu-4388 avatar image
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SimonZhu-4388 answered ·

I met this issue yesterday.

I have tried several ways and finally worked this out. You can just google this issue, the top 1 post on google is quite detailed introduced this issue, and some solutions are listed in this post. I didn't try all these solutions because the Rest part fixed it.

The post is https://www.imobie.com/support/iphone-ipad-keeps-asking-for-password.htm.

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That pertains to the Apple Account password being asked for not the Microsoft Account Password. Thanks anyway.

1 Vote 1 ·

Which of the solutions worked exactly?

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ShelleyAslett-0642 avatar image
0 Votes"
ShelleyAslett-0642 answered ·

Add the Microsoft Edge app from the Apple store and then open it and log into your Microsoft account, this will automatically link your iPhone as a device. After trying everything for a few days this solved my Outlook account constantly asking me to re-enter the password and then giving an account error when downloading the emails from the server.

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You will have log into to each Microsoft account so that the device is added.

0 Votes 0 ·

My MS account is not set for two-factor authentication. I deleted my Outlook account in the Apple mail account and when I readded I noticed that sync permissions had changed, there were 4 instead of 5, with notes now not included. I also changed Outlook from downloading a month, which is the default to all emails and this caused a sync error if I opened too many folders at the same time. Then I added the Edge app and added my device. It still took time to download my many emails but all is ok now

0 Votes 0 ·
Crunch81Crunch81-1520 avatar image
0 Votes"
Crunch81Crunch81-1520 answered ·

I had this annoying problem to, follow these steps in the video below. My problem was solved after this:

Iphone Keeps Asking for Password Outlook Email


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SamuraiJackPK-6926 avatar image
1 Vote"
SamuraiJackPK-6926 answered ·

For me was the solution was:

  1. Go to your Microsoft account online, then "Security" tab, then "Advanced Security Options". Scroll down to "App passwords". Click "Create a new app password" and you will be presented with one.

  2. On your iPhone, go to Settings, then "Passwords & Accounts", pick the Exchange account, and delete it. Then re-add it by clicking "add account", and picking "Exchange". Fill in email address and a title for the connection. Then choose between setting it up manually or not. I chose not. Then iPhone asks you to add the password, and you add the (app-) password from step 1, not the password you generally use for your Exchange and/or Outlook etc. account/s. You might be successful entering (app-) password from step 1 without first deleting the Exchange account, but I haven't tired that.


Seems this way, Microsoft produces a one-time password for you that doesn't require two-factor-authentication even though you have opted for that.

Hope that helps.

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This sounds promising and makes sense, but I cannot figure out what is asking for the password. I am using an iPad Pro and I cannot see any section called "Passwords & Accounts" in the iPadOS settings.

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