question

good-3732 avatar image
5 Votes"
good-3732 asked StephanieChaple-3271 commented

Authenticator produces 8 digit instead of six digit verification code

I am required to login to my Microsoft account but my authenticator produces 8 digits instead of six. There is also no option to get the verification code through my mobile.

Any solutions??

It's urgent.

azure-active-directorynot-supported-azureazure-ad-multi-factor-authentication
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I have the same. iphone 12 and all it offers me are 8 digits and my client needs 6! It keeps saying sending a notification to my app - but never does so

3 Votes 3 ·

I have the same. iphone 12 and all it offers me are 8 digits and my client needs 6! It keeps saying sending a notification to my app - but never does so

2 Votes 2 ·

Hi, do you still require assistance? If not, please mark the answer as verified.

Thank you,
James

0 Votes 0 ·

Hi James, the above writer may not but I do. Please assist ASAP as very urgent.

2 Votes 2 ·

This doesn't work for me either

1 Vote 1 ·
soumi-MSFT avatar image
0 Votes"
soumi-MSFT answered LeonieLepple-4221 published

Hello @good-3732, thank you for reaching out and choosing the Microsoft Q&A platform. I believe you are seeing the 8-digit code on your Authenticator App because the Passwordless signing is enabled for your Microsoft account (personal Microsoft account). You can identify the same by looking for a key symbol listed on the top of your account in the Authenticator App profile.

I would suggest you to take a look at the steps mentioned here and see if this helps: https://social.msdn.microsoft.com/Forums/en-US/c04a9e6c-9bd0-43b2-80f9-2399242b3f92/microsoft-authenticator-app-gives-8-digit-code-instead-of-required-6-for-azure?forum=ApplicationInsights#:~:text=You%20should%20have%20setup%20a,provide%20you%208%20digit%20codes.&text=Two%20step%20verification%20provides%206%20digit%20codes.

Do let us know your if the above steps helped, and if it didn't do update us on that too so that we can look into this further. Also, please do not forget to accept the response as an Answer; if the above response helped in answering your query.

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Hi, I have exactly the same problem and tried your fix. Thanks, but it didn't help.

My Authenticator issues began when I upgraded my iPhone, which although effectively a clone of my previous device stopped receiving Authenticator notifications and also generates 8-digit codes rather than the 6-digit codes requested by my client's Teams login. Incredibly frustrating.

Do you have any further advice?

3 Votes 3 ·

Hello! Since I updated to an iPhone 12 Pro recently. I noticed that now my Microsoft authenticator app gives me an 8-digit code and before I was using a 6-digit code for one of my apps, and now I can not get into that app. I tried turning off the 2-factor authentication option in my Microsoft account like the article you linked said to do, but that did not help. PLEASE tell me how to go back to a 6-digit code option.

Thanks!
Nicole

3 Votes 3 ·

Same exact situation as Nicole. I'm totally stuck on this issue. Have you had any luck since? Does anyone know what's going on? @soumi-MSFT any advice?

As soon as I upgraded my phone, most apps stopped working with Authenticator because its generating 8 numbers and they are asking for 6.


2 Votes 2 ·

emphasized text
I keep getting 8 digits in need only six for the authenticator app can you help?

2 Votes 2 ·

My app does not show the key symbol next to the user name as you described it.
I turned off 2-factor authentication but I still get 8 digit codes.

Any help?

1 Vote 1 ·
NinoArdagna-7084 avatar image
1 Vote"
NinoArdagna-7084 answered NinoArdagna-7084 published

Ciao, I have exactly the same problem, could you help me?

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MaximIvashkov-5844 avatar image
1 Vote"
MaximIvashkov-5844 answered

WTF microsoft, please fix this BS

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MaximIvashkov-5844 avatar image
1 Vote"
MaximIvashkov-5844 answered

Github is asking for 6 numbers, i get 8 too , ios last updates all in.

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SrenLindskovJensen-6304 avatar image
0 Votes"
SrenLindskovJensen-6304 answered SamanthaTepper-1487 commented

Hi all
I am really having trouble logging in with my new created account for my company. I think I have made a mistake with logging in with both a personal account and as a work account. For some reason when trying to login with my work account which is the same email address as the personal account it is asking me for authenticator app 6 digits. But my authenticator app is showing 8 digits. So i am totally stucked, and is not able to login to my work account.

How is it possible to get some help from Microsoft.?

Thanks in advance
Søren

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I'm having the same issue - have you fixed it?

1 Vote 1 ·
MaximIvashkov-5844 avatar image
2 Votes"
MaximIvashkov-5844 answered SrenLindskovJensen-6304 commented

i just disable two factor,
no way to switch to 8 digits as my ios app produces,

may be enable it again , using new app?

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I am not able to login to disable 2 factor due to 2 factor enabled :(

1 Vote 1 ·
chrismitchell-5168 avatar image
0 Votes"
chrismitchell-5168 answered

Anyone seen a fix on this yet?

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GlobalSuccessSystems-9914 avatar image
0 Votes"
GlobalSuccessSystems-9914 answered StephanieChaple-3271 commented

We are having the same issue. Any update on fixing this? Thanks

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I have the same problem. iOS updated, then 8 digit codes. Have since gone back to an Android phone and still 8 digits on my personal MS account but 6 digits on my school account. Doesn't help though, because the 6 digit codes from my school account aren't accepted when I log in to personal accounts, i.e. PayPal. Very frustrating. Have logged out, logged in, changed password, reinstalled the app, and I don't have passwordless log in turned on.

0 Votes 0 ·