question

Bonus12 avatar image
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Bonus12 asked SSengupta-4080 answered

Can't sign to StickyNotes

Hi ,

When I open sticky notes I see sign in options and it detect my enterprise email which have O365 license, when I click Sign it show an error saying :

We couldn't verify your sign-in info , your account doesn't have a mailbox, so we can't save your notes in the cloud


I tried to reset the app but no luck

windows-10-generaloffice-onenote-client-itpro
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JennyYan-MSFT avatar image
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JennyYan-MSFT answered JennyYan-MSFT commented

Hi,
Kindly note only when you need to see the sticky notes on your favorite devices on the web, you are required to sign in all your device to the same Microsoft account.

If only one device will be used like Windows 10, you don’t need to be signed in to your Microsoft account to start using Sticky Notes. Just start Sticky Notes and starting jotting away. Sticky Notes will open where you left them.

Moreover, it is Microsoft account instead of O365 account that is required to sign in sticky notes.


Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny

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Hi,
May i know if above info helpful?

Please feel free to let us know if any more questions and please help to mark useful response as Answer to end the thread.

Best Regards,
Jenny

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SSengupta-4080 avatar image
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SSengupta-4080 answered HalvorSaetre-7150 commented

Microsoft Office apps (Outlook, etc) connected to the same account continue to work.
If you sign in to Sticky Notes with your Microsoft account or work or school account, you will be able to sync your notes to the cloud.

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