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JonathanStone-4511 avatar image
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JonathanStone-4511 asked Astera123-0957 commented

Credential Manager No Longer Working In Windows 10 After Recent Updates

Hi there,

Another Microsoft Update horror show this week. A number of people have called in saying that they are constantly getting prompted for passwords for network shares and for Outlook passwords. We connect to their PC and re-enter all required passwords, then verify those passwords are stored under Windows Credentials in Credential Manager.

However, when I reboot Windows, we go back in to Credential Manager and none of the credentials are there. This of course means that after every reboot, the user has to re-enter every password for every resource they are connecting to. Has anybody else seen these and does anybody have a resolution to this issue?

regards,

windows-10-generalwindows-10-setup
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ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered

Hi,

There is a known issue "Outlook and other apps won't remember password" after instaling Windows 10 Version 2004 Build 19041.173 and related updates.

Please check below articles and try the workaround.

https://support.microsoft.com/en-us/office/outlook-and-other-apps-won-t-remember-password-after-windows-updates-1e5a8a80-7112-440a-a18c-be2e50047a75
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/outlook-not-saving-passwords-after-windows-10/23b8609c-ccc0-4cfe-9b0b-20fca17cf088

Or maybe you can try to update the windows to the latest version (20H2) and see if the problem could be resolved.

Thanks,
Eleven


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Astera123-0957 avatar image
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Astera123-0957 answered Astera123-0957 commented

I have updated Windows 10 Pro from version 2004 to 20H2 OS Build 19042.630, and after this my credentials are gone -> browser, outlook, onedrive, network.. everything.

After each restart everything resets - no credentials found at ALL.


Is this new BUG on 20H2 ??? Any solutions/workarounds? This is F**** pain.

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LydieReboussin-4924 avatar image
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LydieReboussin-4924 answered

Hi,
running W10 20H2 build 19042.746

Finally got edge saving passwords and windows credential manager has some from before the update but will not update with new passwords.
Hve tired the workaround mentioned elswhere to do with the Task Manager but does nothing.

has this been fixed by MS yet.

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DavidMcDonald-9939 avatar image
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DavidMcDonald-9939 answered Astera123-0957 commented

Hi,
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LydieReboussin-4924

Having the same problems. Can you tell me how you fixed edge etc. ? What is the workaround with task manager?

Thanks, David

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The only way for me fix was create new user.

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