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PaulWinward-3392 avatar image
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PaulWinward-3392 asked ·

outlook for MAC the online archive folder not visible after upgrade to 16.43

Our setup is office 365 with E3 licenses.

User has purely updated his outlook and now can no longer see his online archive folder in the mac client.
It is visible when he looks via the web.
Any ideas.

office-outlook-itprooffice-for-mac-itpro
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Outlook related issue, to better solve it, we added the Outlook tag. Thanks for your understanding.

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JeffYang-MSFT avatar image
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JeffYang-MSFT answered ·

Hi @PaulWinward-3392,

According to your description, the Online Archive folder can work fine on your web mail. So, we could infer that the issue is more related to your Outlook for Mac client.

As I know, Microsoft has released the new Outlook for Mac recently. Are you using the new Outlook for Mac now? If this is your case, I'm afraid that your issue might be normal. As the official document mentions, features like Online archive and others in this screenshot have not been available in the new Outlook for Mac yet. It is suggested for you to continue to use the old Outlook experience for now. (You could click the New Outlook button again to switch back.) Please wait for the update of new Outlook for Mac to support more features before switching to the new Outlook.
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If all these mentioned above is not your case, please provide me with more information related to your issue for further research.


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Hi @PaulWinward-3392,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Hi @PaulWinward-3392,
I'm writing to see if the reply above is helpful to you. If you think my reply is helpful to you, please remember to click "Accept Answer" and upvote it so that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

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PankajRa-3029 avatar image
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PankajRa-3029 answered ·

Any news from Microsoft, when this feature will be available or rolled out?

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Krossing-0260 avatar image
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Krossing-0260 answered ·

Switching back to Old Outlook enabled the Online Archive Folder for me.

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